Nikelson EXANTUS

En résumé

Entreprises

• Time Warner Cable - Customer Support

  New York 2008 - 2011 Deals directly with customers, answers huge amount of calls per day, connect new customer, retaining irrate customer, collect payment, service connection, service troubleshooting, assigned tech op, customer walkthrough, daily report, and customer education about the company products and new product.

• Time Warner - Customer Service Rep

  2008 - maintenant Answer high volume calls, provide customer service regarding billings, sales and technical issues.
  -Utilize available resources to ensure customer satisfaction and retention.
  -Established promotional and business direction to advertise the product.
  -Maintain long-term relationships with clients to ensure future business, secure loyalty, and generate
  Referrals.

• Technical Career Institutes - Help Desk

  2004 - 2005 Repaired computer hardware; installed software.
  -Trained students to use computers and computer programs.
  -Assisted students in Lab with MS Office and Internet.

• Pex Auto Body - Customer Service

  2001 - 2003 Provided support to the repair team, ensuring all sales and service objectives were met.
  -Worked with new customers in the development of new accounts and the implementation of new systems.
  -Generated repeat business through successful client follow-up.

Formations

• NYC College Of Technology (New York)

  New York 2008 - 2011 Associate of Applied Science
  
  A.S. Degree in Electromechanic Engineering.
  

• Technical Career Institutes New York, NY (New York)

  New York 2002 - 2006 AS Degree
  
  A.S Degree in Networking Technology-
  
  RELEVANT COURSES
  *Data Structures
  *Computer Security
  *Operational Amplifiers
  
  Programming in Java
  Calculus II
  Mechanical
  
  Laplace Transform

Réseau

Pas de contact professionnel