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Nathalie LE HUEC

Paris

En résumé

Looking for new challenges in hospitality industry in Brussels !!


Sense of responsibility : Managed a holiday residence, managed shifts and complains, conducted trainings

Team spirit : Managed a team in FO, Worked in a sales group

Organized: Handled many administrative duties (invoices, salary, filing)


Studies: MBA Hospitality Management (2010-2012), Bachelor Business (2007-2010)

Thesis: Do stress and its impacts influence employees’ satisfaction and service quality in the hotels industry?

Spécialisations : Hospitality management, negociations, communication, leadership, computer skills.

Mes compétences :
Power point
Hospitality management
Access
Word et excel
front office
Team Management
Microsoft Excel
data analysis
Microsoft Word
Microsoft PowerPoint
Microsoft Access
Management Reporting
Managed the holidays residence
Managed a holiday residence
Manage the shift
International trade
Human Resources
Followed sales training
Fidelio
Management

Entreprises

  • AccorHotels - Assistant front office manager chez Sofitel Brussels le louise

    Paris 2015 - maintenant Manage the front office department and closely work with reservation, housekeeping and concierge departments
    Manage reception team and create nice work atmosphere
    Ensure reception team follows standards and procedures
    Contribute to weekly MICE meeting and coordinate actions with others departments
    Manage “priorities“ (complains) and find the right solution to satisfy guests
    Ensure turnover, check daily invoicing but also pay master and charge no show
    Analyze results and implement actions to reach targets (cf le club, olakala) in collaboration with the guest relation
    Organize planning following hotel occupancy, update ambassadors extra hours, and take part in hiring new ambassadors

  • AccorHotels - Shift Leader chez Sofitel Brussels le louise

    Paris 2014 - 2015 Manage the shift by dealing with complains, manage a team
    Assist front office manager by carry out different missions
    Motivate a team establishing new challenges (upsell form)
    Establish new procedure to facilitate receptionist daily work
    Train new employees
    Continue receptionist tasks (see below)

  • AccorHotels - Receptionist chez Sofitel Brussels le louise

    Paris 2012 - 2014 Welcome and take care of guests making their stay a memorable experience
    Know Sofitel standards and procedures
    Increase loyal guests by selling the brand
    Make reservation / Upsell
    Habits knowing of the regular guests and VIP
    Check in/out in

  • Front Office and Welcomer - Supervisor

    2012 - 2012 Front Office and Welcomer Supervisor at Pullman Lijiang Resort & Spa
    (China) 5 stars hotel 130 rooms and villas

    Policy Goals Steps (PGS) for Front Office Departement (Procedures,
    Welcome VIP guests, Butler service for the Managing Director of Clarins Company
    Excel modelling for data analysis (Transportation in Bell Service and Training in Human Resources)
    Creation of an Access database to facilitate hotel management reports and analysis
    English trainer for Front Office
    Access and Excel trainer for Head Office Department

    References: Betty Xu (Operation Manager) and Johnny Li (FOM) on LinkedIn

  • Odalys - Manager assistant

    2011 - 2011 Managed the holidays residence
    Managed a team
    Managed the reception
    Sold holidays (booking)
    Handled administrative duties

  • Odalys - Manager assistant

    2011 - 2011 Manager assistant at Odalys (France) Holidays residence, 80 apartments
    Managed the holidays residence and reservation
    Managed a team, handled administrative duties

  • Odayls - Manager assistant

    2011 - 2011 Managed the holidays residence (alone during 3weeks)
    Managed a team
    Managed the reception
    Sold holidays (booking)
    Handled administrative duties

  • Siblu - Managers' assistant

    2010 - 2010 Checked all the security requirement
    Created advertising and designed brochures to promote the company in the region
    Handled administrative duties
    Sold mobil-home (5 mobil home, 40 000€)

  • Siblu - Assistant

    Saint Nazaire 2010 - 2010 Managers' assistant at Siblu (France) Campsite with 2 sites 200 mobil-homes
    Checked all the security requirement
    Created advertising and designed brochures to promote the company in the region
    Handled administrative duties
    Followed sales training
    Sold mobil-home (5 mobil home, 40 000 EUR )

  • Viset - Accounting assistant

    2009 - 2009 Worked with the accountant, invoiced clients, wrote rental contract
    Worked at the reception
    Answered to clients phone calls
    Handled administrative duties
    Checked luggage at the departure and arrival of the tourists using cruise liner

  • SBM - Marketing assistant

    Clenay 2008 - 2008 Placed a product in the US market (excellent product knowledge)
    Innovated techniques to promote the company’s products (new brochure)
    Developed the firm’s marketing strategy in detail for one product

Formations

  • La Rochelle International Business School Of Tourism (France)

    La Rochelle 2010 - 2012 Master of Business Administration

    MBA of Tourism at La Rochelle International Business School, France (Groupe Sup de Co)
    Majoring in Hospitality Management, Leadership, International Tourism and e-Tourism
    Thesis: Do stress and its impacts influence employees' satisfaction and service quality in the hotels industry?

  • Groupe Sup De Co La Rochelle Business School

    La Rochelle 2007 - 2010 Bachelor business

    Majoring in international trade with a focus on Financial Mathematics, Marketing, International strategy and Sales technique

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