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Fonterra Europe Cooperatie U.A.
- Sales Operations Executive
2014 - 2017
- Management of customer orders for Europe, North Africa, Middle East & South East Asia:
• Build and maintain best in class relationships with customers
• Dedicated point of contact for all customer operational queries
• Support customer meetings
• Maintain accurate customer forecast
• Responsible for management of quotes, contracts and sales orders (European domestic market and Export from New-Zealand to Europe, North Africa, Middle East & South East Asia)
• Maintain service performance with proactive alerts to customers on potential service issues
• Resolve issues and communicate with warehouses, supply chain and logistics companies
• Monitor export orders from New-Zealand with supply chain and logistics companies
• Resolve and take ownership of customer complaints in a timely manner
• Recover debts
• Champion for GDT (Global Dairy Trade): coordinate information related to the operational processes, resolve contract/order creation issues in SAP and be the lead for the team
• Champion for Sales Master Data: coordinate information related to the operational processes and be the lead for the team
• Member of Social Club (events organisation)
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Fujifilm
- Sales Administration and Customer Service Specialist
BOIS- D'ARCY
2013 - 2014
FujiFilm SonoSite B.V, Amsterdam, The Netherlands
- Management of customer orders for France, Belgium and Switzerland:
• Managed and coordinated the public and private tenders with the sales team
• Defined new working processes to support the business
• Ensured customer’s equipment database and customer pricelist accuracy
• Managed customer orders in Oracle (order processing, invoicing…)
• Maintained customer orders in Salesforce
• Monitored leasing with the banks
• Recovered debts
• Main contact of the sales team for any issue with BigMachine in Salesforce (quoting tool)
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Wright Medical Netherlands B.V.
- Customer Service Representative
2012 - 2013
Wright Medical Netherlands B.V., Amsterdam, The Netherlands
- Management of French customer orders for Extremities orthopaedic products:
• Managed sales orders
• Managed the loaner kits for surgeries (booking, order processing, issues resolution with the warehouse, return…)
• Created and maintained a tool to secure the selection of the right Extremities loaner kit
• Resolved customer complaints
• Supported the sales team to launch new products
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Siemens
- Export Business Administrator Expert
Saint-Denis
2007 - 2012
Management of customer orders for export (mainly French Overseas Territories and Africa):
• Take part in the answer of tenders (geopolitical conjuncture, profitability, terms of payment, incoterm, packaging, damex check …)
• Review contract before processing order
• Implement and monitor financing with banks (letter of credit, payment against documents)
• Manage customer orders in SAP from end-to-end (order entry, supply, invoice, …)
• Select the packaging for complex shipments
• Monitor documentary and physical inspections in relation with certified public administrations (Cotecna / Veritas)
• Organize shipment in relation with forwarder (customs formalities in function of incoterm)
• Settle bank guarantees with Treasury Department
• Analyse the profitability
• Recover debts
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Siemens Communications
- Business Administrator for Key Customers
Saint-Denis
2004 - 2007
Maintenance contracts Management
• Took part in the answer to tenders (finance and profitability)
• Managed the customer contracts in SAP (contract entry, modification, termination, invoice, update of the equipment…)
• Validated the invoice and followed-up the disputes with the suppliers
• Analysed the profitability of the customer contract
• Recovered debts
Sales Business Management
• Followed-up the order inflow, turnover and outstanding invoices
Consultant at Siemens SA (Belgium) for 2 years (Aug 2004 – Sept 2006)
• Participated to several meetings in Belgium
• Acted as interface between Siemens SA/BV and Siemens SAS
• Managed maintenance contracts for key French customers
• Followed-up the order inflow, turnover and outstanding invoices
• Took part in business control activities (budget, forecast) and overhead expenses analysis
• Involved in the transfer of the activity from Siemens SA to Siemens SAS
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Siemens
- Electronics Components Purchaser
Saint-Denis
2000 - 2004
• Managed the contracts
• Negotiated items outside the general framework of the contract and second sourcing
• Purchased backlog or obsolete items
• Managed disputed receipts and invoices (negotiations, RMA management, …)
• Followed-up and ranked the suppliers
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Sagem SA Internet and Networks
- Business Administrator (maintenance contract)
1999 - 2000
Customers relationship management
• Managed invoices, disputes and debt recovery
• Modified and terminated contracts in SAP
• Established debts statements following recoveries and liquidations
Relationship with the sales team
• Informed on equipment status and maintenance contracts
• Built KPI reports prior customer meetings
Relationship with the technical department
• Controlled on-site maintenance (contractual situation, outstanding invoices)
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Sagem SA Internet and Networks
- Business Administrator
1998 - 1999
Audited customer legal documentation and managed customer data base
Controlled and set-up customer orders
