Mes compétences :
needed skills
eLearning
Trade mgmt.
Talent Management
TOP
Supply Chain
SAP SD
Responsible for Trade Terms management
Requirements Gathering
Construction Aggregates
Change Management
B. Development
Entreprises
Lafarge
- Learning & Development Global Projects Leader
Paris2014 - 2015Promoting and managing Digital & Blended learning programs
Animating L&D Worldwide communities by Social Media
Danone
- Organizational Development Manager & HR partner for R&D and Quality department
Paris2012 - 2013
Commercial department
- HR Partner
2010 - 2012for Commercial department - Sales, B. Development, Trade mgmt., Training
ILS IDIOMAS
- HR & Operations Manager
2009 - 2010
DOUBLE DARE STUDIOS
- WEB researcher
2008 - 2008
Danone
- Customer Service Manager
Paris2006 - 2007
Danone
- Domain Team Leader
Paris2005 - 2005* Same as Eastern Europe below
* Leading of Legacy System adaptation ,
Danone
- Central Team Manager
Paris2003 - 2006* Supervised and supported deployments in UK, France, Poland
* Executed technical level 2 support of live business units
* Training courses definition and execution ,
Danone
- Domain Team Leader
Paris2002 - 2003* Implemented OTC Danone Core Model & Information system, DSS (reporting), Trade Term Management (TTM) tool (Pre-assessment, Customer Service process analysis, Gap analyses, SAP/R3 customizing, development definition, Post Go-Live support)
OTC Local
- Team Member - Dairy and Biscuits division
2001 - 2002* Defined and implemented OTC Danone Core Model for dairy and biscuits division
SAP Worldwide
- Order to Cash
2001 - 2006
Danone
- Sales Business Analyst
Paris2000 - 2001* Responsible for Trade Terms management, Sales Reporting, Developed Promotion follow up database and maintenance, Customer data database maintenance
Customers Care
- Coordinator
1998 - 2000MAIN ACHIEVEMENTS
* iLEARN Social group in TOP 5, iLEARN and eLearning mindset adopted by countries
* Increase employees retention and Internal clients satisfaction
* Optimized Key Customer Relationships for Service Level improvement ;
* Increased Customer Service Level by 17% ;
* Created CS Coordinator carrier development path ;
* Service Level Response Time 100% respected
* Project GoLife dates 100% respected
Formations
Internationa Coach Federation (Mexico City/ Usa - Distance Study)
Mexico City/ Usa - Distance Study2012 - 2013CPCC Certification in Co-Active Coaching
Latin-American School Of Coaching (Mexico Cit)
Mexico Cit2012 - 2012Diploma
University Of Alexander Dubček (Trencin)
Trencin2002 - 2005Masters Degree
Master degree on Administration & Personnel Management Relations