Benoit ROLLAND

En résumé

Entreprises

• Harris Interactive France - Head of Ongoing Programmes

  Paris 2017 - maintenant Harris Interactive delivers critical market research solutions at top speed. Our spirit of innovation, legacy of trust, and focus on technology help our clients stay Ahead of What’s Next.
  /// Deliver impactfull decision faster ///
  
  •Expertise:
  Management and development of long term programmes
  Barometers, trackers, dedicated panels, online communities...
  High level of expertise on Customer Experience Measurement / Satisfaction surveys
  Set up, development and optimization of online delivery solutions (dynamic reporting tools and portals)
  
  •Business development:
  Set up international measurement tracking surveys
  Elaboration of long term programmes for key market players
  
  •Project management:
  Team management & organization
  Optimize resources & develop organizational structure
  Central contact between external clients & internal teams
  Set up & presentation for steering committees

• Harris Interactive - Directeur de Clientèle

  Paris 2012 - 2017 •Expertise:
  Measurement and analysis of satisfaction for high value accounts
  Customer and employee satisfaction measurement & analysis for Services & Industry key players
  Expert on online delivery solutions (dynamic reporting tools)
  
  •Business development:
  Analyzes of client brief & building proposal
  Set up international satisfaction measurement tracking survey
  Budget calculation & financial follow up of all projects
  
  •Project management:
  Team management & organization
  Optimize resources & develop organizational structure
  Central contact between external clients & internal teams
  Delivery of follow up documents, reports & results presentation
  Set up & presentation for steering committees

• Harris Interactive - Directeur d'études

  Paris 2010 - 2012 Measurement and analysis of satisfaction for high value accounts
  Customer and employee satisfaction measurement & analysis for Services & Industry key players
  Expert on online delivery solutions (dynamic reporting tools)

• Ipsos Loyalty - Directeur d'études

  Paris 2008 - 2010 Ipsos Loyalty is the specialized international practice within the Ipsos group dedicated to helping clients improve business performance through customer satisfaction and loyalty.
  (http://www.ipsosloyalty.com/)
  
  •Expertise:
  Head of a satisfaction tracking study for a leading car manufacturer
  Measurement & analysis of customer’s satisfaction for clients among Automotive, Bank & Insurance sectors
  Set up & follow up of other types of satisfaction barometers
  
  •Business development:
  Design of research proposals
  Budget calculation & financial follow up of projects
  
  •Project management:
  Management of national & international surveys
  Redaction of reports & results presentation

• IPSOS Observer - Chef de Groupe

  Paris 2004 - 2008 Online projects management as part of Access Panels Department:
  
  •Expertise:
  Key contact on projects requiring online methodology at Ipsos (conducted on access panels or on clients contacts files)
  Online projects management as part of Access Panels department
  
  •Business Development:
  Support business units & external clients within Ipsos
  
  •Project management:
  Lead of national & international online research projects
  Key contact with online fieldwork partners (internal & external)
  Set up & follow up of fieldwork
  Set up of production processes
  Promotion, set up & follow up of dedicated online panels

• NOVATRIS - Harris Interactive - Chargé d'études

  2001 - 2004 Management of Online Access Panels
  Quantitative market studies (on-line and off-line)
  Key contact with technical partners

Formations

• IAE Rennes (IGR)

  Rennes 1998 - 1999 Marketing - Management de la distribution
  
  DESS

• Université Rennes 1 Économie-Gestion

  Rennes 1997 - 1998 Maîtrise Sciences Economiques

Réseau

• Caroline BENDAVID

• Claire LECOQ

• Francine CERF

• François SAMSON

• Gaspard MENDES

• Helene BOUCAUX

• Marie-Astrid LUBRANO

• Nicolas HÉBERT

• Vanessa BLANC