Process Mapping - Collaboration is Key
By: Karen Tricomi, Systems Engineer, Enterprise Methods & Processes, from a major financial services organization
Friday June 20, 2008

Wherever a business is on the continuum of process analysis, improvement, or re-engineering, the initial step is to understand how people do what they do. A process map can get you started.
A process map defines how an organization performs work: the steps involved and their sequence; who is responsible for each step; and how work groups interact.
There is no shortage of software tools to help map your processes, and myriad formats to choose from. No matter what format, tool, or technology is chosen to document the “As Is”, though, collaboration is key.
mercredi 5 novembre 2008