10:30 - 11:00 Successful entrepreneur, successful business!
• Traits, attitudes and abilities that make a successful business leader
• Planning your route to achieving business goals
• Top tips to maintain motivation and drive for success
• Where to find support for growing businesses and entrepreneurs
Hugo Burge, Head of International & Vice Chairman, Cheapflights.co.uk.
11:15 - 11:45 Franchising your business
• Advantages of franchising your business
• How do you make your business ‘franchiseable’?
• Developing a suitable franchise system
• The dos and don’ts of franchising
Brian Smart, Director General, British Franchise Association.
12:15 - 12:45 Becoming a dynamic and inspirational leader
• How excellence in leadership can improve business effectiveness
• Core skills required to become a confident and supportive leader
• Honing in on your skills to delegate authority, run meetings and resolve conflicts
• Using you leadership skills to handle real-business situations
William Montgomery, CEO, TEN.
13:15 - 13:45 How to get customers to come to you
• Discover 3 secrets for attracting more business
• Learn why low cost marketing works the best
• Find out how to create a river of sales enquiries
• Turbo charge your marketing results!
Nigel Temple, Founder, The Marketing Compass.
14:15 - 14:45 Exceptional customer service that retains customers
• The right approach to achieve good customer service
• Managing customer needs and expectations
• How to retain customers through relationship management
• Handling customer complaints effectively and efficiently
Geoff Ramm, Marketing Speaker, GeoffRamm.com.
15:15 - 15:45 Networking - connecting business people
• Why should you network with other business professionals?
• Tips on how to become a confident networker
• Building relationships effectively
• Making the most of your new connections
Mike Segall, Partner, The Business Resources Group.
16:00 - 16:30 Developing an online business with minimal risk
• How to set up an effective online e-commerce shop
• Creating distribution channels for your products
• How to use online marketing to build a brand for your website
• How to look after your customers without needing additional resources
Benjamin Fountain, Managing Director, TheSelect.co.uk.
Monday, September 22, 2008 | |
