Sven Ossent

*2004 GILDS Associate [ENGLAND, Manchester]

POSITION :
Waiter / Butler

MISSION:
-Obtaining a silver service certificate after undergoing training provided by the agency .
-Several shift in upper class places .

OUTCOMES:
Qualification and experience, understanding how to approach diverse needs of different types of clients. Strong customer service skills , silver service techniques , ability to be efficient under pressure, time pressure in particular.
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2004 DALI Ltd (Society of transport) [FRANCE, Troyes]

POSITION:
Chauffeur/ taxi drivers

MISSION:
Scholar transport of special needs children .
transport of businessmen between Troyes and Paris airport.
sightseeing VIP clients and booking hotels for them.

OUTCOMES:
Outstanding communication skills with a wide variety of people, from special needs children to VIPs. Developed confidence in being flexible in order to satisfy difficult customers. to work a flexible team player
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2003 SENEGAL- HOTELS [SENEGAL, Dakar]

POSITION:
Reception crew leader / audit marketing (Training course)

MISSION:
Management of a team of 8 (the reception staff) .
Production of a report to improve the reception services.

OUTCOMES:
High standard customer service skills ,sharp sense of analysis and evaluation.