Silvana Quintanilha

200l - 2007 Multinational Schweitzer-Mauduit do Brasil Piraí - Rio de Janeiro, Brazil
(Producer of specialty papers to the tobacco industry)

Assistant Project Manager

- Participation in projects (hardware, software and services) using the lifecycle project management
- HP Openview Service Desk Project - a IT service desk solution
- ITIL (IT Infrastructure Library) implementation
- Loyal ISO Project, supplier SISDAM, a software application that automates and electronically controls quality management tasks. Management and support of this software. Update knowledge base
- DDExport System Project, supplier Bysoft, an export control system. Management and support
- Analyze, implementation and administration with Lotus Designer of an approval cycle management
application
- Analyze and administration of a process approval of IT projects
- Portal of the maintenance area: analysis, problem resolution, implementation, validation tests,
documentation and training of the key-user
- Cost reduction program, project used a variety of strategies to review and identify opportunities for real cost reductions in SWM Brazil
- Responsible for the revision of IT Expenses (Forecast and Performed)
- IT strategic plan Update


1999 - 2001 DBCenter Piraí - Rio de Janeiro, Brazil
(IT Consulting for the customer Multinational Schweitzer-Mauduit do Brasil)

Technician

- Help Desk: Opening incidents and service requests. Feedback about support done (communicating with the end-user)
- Administrative activities: reports, business operations, contract’s control, material needs purchase, solution to specific needs, etc
- Responsible for the revision of IT Expenses (Forecast and Performed)
- Executive needs assistance (IT team)

Travels, museums, theater, cinema, dance, ski.