Romain Galoisy

Industry: Pharmaceuticals
Practices: Marketing, Sales, CRM
Locations: Belgium, France, Italy, Portugal, Spain and United Kingdom

Responsibilities:
-Coordinate teams and deliver projects phases, managing the client and the project streams on Sales Force Effectiveness and CRM projects
-Share knowledge & mentor junior consultants internally through training sessions and informal meetings
Achievements:
-First Design & Implementation in Italy of a Customer Segmentation and Call Planning initiative for the sales force of two global pharmaceutical companies
-Set-up and coordination of a cross-cultural and cross company team (20 people) in charge of the user support on the pilot phase of a Pan-European CRM project (1,000 users during the pilot phase, 10,000 users after full roll-out)
-Revision of the Forecasts and Design of the Sales Force Size & Structure for a global pharmaceutical company after a major regulatory change in Portugal

Secteur : Conseil, Organisation et stratégie

Responsibilities:
-Design, Develop & Implement modules and interfaces of CRM systems
-Audit CRM processes & systems and pilot implementation
-Design Training Material and Train end-users on CRM projects (300 users)
Achievements:
-Implementation of the first CRM Medical Call Center in France using Siebel
-Reengineering of the processes between Medical Information, Documentation and Marketing departments
-Conceptual and Technical design of a framework to assess the value of Influence networks in the pharmaceutical industry

Secteur : Conseils et Services