Luc GomesSolutions pour l'hôtelleriePublier - FranceHQsolutions est une structure-conseil en hôtellerie. Son dirigeant LUC GOMES, 40 ans, bilingue FR + ENG Education: Bac Pro France + prepa BTS BA - License Hôtellerie (USA+CH) CHE - Diplôme enseignant (USA) Experience Hôtellerie: 8 ans hôtels (hébergement) chaines + hôtel indépendants (Elcot Park/Hilton/Fermes de Marie+Moevenpick+Chateau d'Ouchy+Hotel ... |
Dirigeant |
2000 - 2009 : Enseignant Hôtellerie |
Teaching 4 theory subjects + Advisor role. Bachelor in hotel & tourism management. • Front Office Operations (+Fidelio) • Rooms Division Management • Business software application (Microsoft Word / Excel / PowerPoint) • Hotel Business simulation (HOTS) ... |
1999 - 2000 : Assistant Front Office Manager |
Receptioniste - Luxury boutique-design hotel (51 rooms) Duties: Telephone-Reservation-Check-in & Check-out-Commissions-Ledger-Conference rooms’ sale |
1999 : Chef de Réception |
Head of Front Office department (39 rooms) Dealing with guests, employees (5), reservations, rooms sales, ledgers • Organize work schedule, conduct new projects • Plan & manage work load – interviews • Recruit, Train & Evaluate employees |
1994 - 1998 : Assistant Front Office Manager |
Sequentially receptionist, reservation agent, night auditor & 1st shift leader (265 rooms) • Duty manager’s activities & responsibilities (Overbooking decisions & handling complaints) • In charge of the in-house training: current employees as well as ... |
1994 : Réceptionniste |
Qualification in Luxury stylish hotel (71 rooms) |
1993 : Front Office Agent |
Develop and maintain a 5 stars quality service in reception services & cashiering activities (500 rooms) |
1991 - 1993 : Receptionnist |
Responsibilities: Telephone, reservation, reception & cashiering Skills acquired: Administration (maintenance/update computer system Optim) + Communication (dealing with corporate/individual guests at all levels) + Sales (negotiating room rates) |
1991 - 1993 : Receptionnist |
Responsibilities: Telephone, reservation, reception & cashiering Skills acquired: Administration (maintenance/update computer system Optim) + Communication (dealing with corporate/individual guests at all levels) + Sales (negotiating room rates) |
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Centres d'intérêts |
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