John CoutelTechnical Support Manager - Lotus Notes solutions, Cooperteam SAS, Nice, FranceValbonne - FrancePre-sales Technical Assistance/Presentation of Cooperteam Products and Partners Solutions. Cooperteam Support Services : Managing the first level of support for EMEA customers. Messaging System: Lotus Notes Expert/Administrator with 4 years experience working for an international company abroad (international environment in Ireland and Egypt) IBM ... |
Depuis 2007 : Technical Support Manager - Lotus Notes solutions |
In Charge of Pre-sales and Support for the EMEA/APAC Zone, covering all Cooperteam products (portfolio of 30 softwares). Responsible to maintain a long-term professional relationship with prospects and customers (french/worldwide countries) working with ... |
2007 : Lotus Notes Engineer |
Transition Plan between operational support teams, writing new documentation about the current infrastructure, line of services and tools. Managing 5 Domino Servers (messaging and applications) and one Sametime server running under R6.5. |
2005 - 2007 : Lotus Notes Expert |
Working for the Major Service Center, my role as a Lotus Notes Expert is to support Domino servers and Lotus clients (from R4 to R7). Split in different activities based on ITIL requirement, our team is in charge to support international customers ... |
2005 : IT Helpdesk Support Specialist |
Provide resolution request within a timely manner and demonstrate technical expertise and exceptional customer service skills. From beginning of September acting as Liaison Manager. |
2004 : Network/Web-Dev Engineer |
Network : Maintained and repaired a small office using a Windows network environment. Installation and Configuration of Linux Web Developer : Developed PHP/MySQL Scripts for http://www.hortplus2.com |
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