Elie K.

Maersk, Marseille

Since sept 08 : Import department
feb 07 - august 08 : Documentation

Maersk, Le Havre

Organisational audit of customer service department in Le Havre, Marseille (France) and in Tunis (Tunisia)

Problem solving solution developed so as to streamline the customer service process & quality (follow up with scorecards)

Assistance and support ...

Maersk, Le Havre

- Daily follow up of export shipments worldwide and transport plan management

- Creation of a new department dedicated to the container business trading (inter-continental)
=> Implementation of procedures and communication to our customers and traders
Number ...

Maersk, Manila, Philippines

 Outsourcing of the documentation department
Change management: Coordination of the relationships between French and Manila offices
Management and training of local staff (20 persons)
Implementation and development of new procedures

Maersk, Le Havre

Test cell of 3 persons so as to open up new opportunity of doing business:
 Ecommerce Channel.
Promotion of Maersk internet portal and various e.solutions (quote, booking, documentation)
Customers’ education to develop their IT skills (hotline). ...

Maersk, Le Havre

Follow up of the documentation process:
- Creation and issuance of bill of lading
- Solving problems in coordination with customers and other agencies all over the world.
Managers: Michel Nguyen & Frank Dedenis

Plongee sous marine | Voyages (sport et cultures)