Didier CornetContact Center Supervisor, Xceed contact centerLe Caire - EgittoVendeur acharné reconverti dans le Business Process outsourcing et plus spécialement dans l'externalisation des centres d'appels, j'ai su mettre mon experience de vente et ma langue maternelle au profit de l'explosion du BPO en Egypte. Autant a l'aise avec la supervision d'operations in-bound (customer service et technical support) que out-bound (telemarketing ... |
Depuis 2006 : Contact Center Supervisor |
Supervision of the French part (4 team leaders, 60 agents) of an international technical support. Measure and ensure on daily basis the targets achievement: Service level, AHT, Abandon rates, adherence, First call resolution, quality of service?. Create, ... |
2002 - 2004 : Sales Advisor |
Direct sales of cars to private and professional customers. |
1999 - 2002 : Regional sales manager |
prospection, telemarketing, sales, recruitment of new collaborators, management of a regional Sellers' team. Definition of objectives and incentives, implementation of campaigns to increase the team productivity, ensure and increase the motivation of ... |
1997 - 1999 : Sales representative |
Direct sales of domestic alarm systems for private and domestic customers: prospecting, telemarketing, presentations to customers including needs definition, argumentation and closing with contract. After sales follow up, generation of referrals from ... |
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