As a Technical Support Engineer I help make our customers successful in the usage of our MATLAB and Simulink product lines. This involves resolving customer reported issues in a wide area of products, applications, and industries.
Having a clear understanding of the issue, I provide the customer with an appropriate solution. In addition, I act as a customer advocate if the issue requires internal escalation, keeping the customer informed of the progress. By providing feedback to our development organization, I enable the continuous improvement of our product lines. My post-sales relationship with our customer is important to their long term satisfaction. The feedback that I provide to our organization is very helpful in understanding the needs of our customers.
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Aurélien QUEFFURUST
Technical Support Engineer, The MathWorks
Issy Les Moulineaux - France
Ancien élève de |
Université Toulon (UFR Sciences et Techniques) |
Ecole Militaire Préparatoire (Lycée Militaire d'Aix-en-Provence) |
2005 - 2008 : The MathWorks | 2 références |
Technical Support Engineer
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The Technical Support Engineer is responsible for providing post-sales support to users of MathWorks products. I work on resolving customer reported issues in a wide area of products, applications and industries. Specific activities include processing requests, understanding the customer's issue, providing adequate solutions or workarounds to a specific problem and providing appropriate feedback to our development and sales organizations. | |
Secteur : Editeurs logiciels |
2003 - 2005 : Commissariat à l'Énergie Atomique (CEA) |
Software Engineer
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Estimating time of life of 58 nuclear reactors in FRANCE by using MATLAB and Statistics Toolbox. Development of the STAYSL computer code (least squares code for fitting spectrum unfolding for ill-determined problems). Analysis of existing systems. Development of new algorithms. Analysis of results. Implementation, debug and test real-time software demonstration systems. Design of the User Interface. | |
Secteur : Energie Nucléaire |
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Modérateur du forum MATLAB sur developpez.net: www.developpez.net/forums/forumdisplay.php?f=148 |