Véronique GOUVERNEUR

Medical equipment: Urology & Surgery at the Plessis Robinson (92)

Driving change programmes with clients across national and international markets (EMEA, USA, Canada, Latin America, Asia, seven European subsidiaries and a Japanesse subsidiary).
Implementing procedures across the Customer chain.
Managing (and Recruiting) direct staff (6) and indirect staff (30).
Developing and implementing trainings manuals.
Ensuring personnel have skill enhancement programmes.
Defining objectives for the team and measuring results on a weekly, monthly and annual basis.
Managing crises procedures and using learning's to change accordingly.
Depoying a new corportate ERP: assessing needs, selecting the software, parameter setting, training, launch and post-start up.
Balanced and secured the export client accounts, reducing the DSO from 430 to 120 days.

Languages:
English: fluent
Spanish: upper intermediate level.

IT:
Microsoft Office.
Cartography of processes and implementation of an integrated software package, ERP (One World/J.D. Edwards).

Sector: Health and pharmaceutical

Chemical subsidiary of the Group Synthélabo at Chasse sur Rhône (38) / Synthesis, intermediates and pharmaceutical active components

Negotiated contracts with external service providers, improving the quality of the service and reducing transportation costs by 30%.
Reviewing Sales contracts with external auditors.
Reviewing contracts with Quality and Finance internal auditors and ensure company procedures are implemented.
Internal audits and drafting procedures in collaboration with the Quality Department (traceability, service rate).

Sector: Health and pharmaceutical

General Chemistry Department/ Group Synthélabo at the Plessis Robinson (92)

Defining physical and IT flows; optimizing processes.
Selecting service providers, negotiating costs, checking invoicing and service rate.
Defining and monitoring quantitative and qualitative performance indicators.
Managing stocks, including stocks on consignment at the clients.
Externalizing the stock and preparing orders: choosing the partner, preparing specifications, training, service and cost control.
Redefined physical and IT flows of products, negotiated contracts with international service providers and outsourced part of the activities, reducing therefore logistic costs by 70%.

Sector: Health and pharmaceutical

Distribution Central Department of the Group Synthélabo at Amilly (45)

Managed the Customs & taxes processes: statement of goods exchanges, managing a warehouse under customs, passive improvement contract with a Brazilian plant.
Definied and selected service providers (all means of transportation: by air, sea, railways and road), including negotiation and cost control, drafting the specifications.
Management credit procedures which included client policy, handling all types of international payments, Coface, DSO.
Managed the relationship between Commercial - Distribution - Production - Quality - Finance Interface to ensure export orders met.
Managing procdures, service rate and disputes.
Actively contributed to prepare a passive improvement contract for Customs with our Brazilian plant, enabling the delocalization of part of the production, while maintaining the French origin of the products (active components).

Sector: Health and pharmaceutical

Personal Assistant at a Notary's practice.

Sector: Legal