Thierry Samson

- Product development and marketing of Forrester's Advisory Programs for Marketing & Strategy professionals, in Europe.
- Delivery operations management of all Advisory Programs in the region.
- Business development of Advisory Programs in Europe within the target audience.

* Design, development, marketing and management of a consulting services offering for Marketing & Strategy professionals.

* Internal support to Sales and Business Development staff dedicated to the consulting needs of Marketing & Strategy professionals.

Sector: Consulting and Services

General management of the firm's clients services in EMEA namely:

* Recruitment, training, development and management of a 9-headcount team across three cities (Amsterdam, London, Paris).

* Strategic planning and operations management of 2 main lines of services i.e. research services (SLA-based, rapid analyst relations services) and prepaid consulting services (proactive deployment of prepaid consulting engagements across industries and geographies).

* Accountable for consulting revenues accrued though delivery operations conducted within a pool of 450 clients across EMEA. Total revenue numbers multiplied by 2,5 in 3 years, from $2,3m when assuming the role to $5,5m when completing the mission.

Note: appointed to the role in Q4 03 when Forrester acquired Giga Group, thereby merging two client bases, services practices/processes and corporate cultures. Essential to success were the ability to manage change, to roll out a new array of services and foster a new client services culture. Forrester's superior standards in servicing clients have been recognized by competitors and industry watchers.

Sector: Consulting and Services

Proactive roll-out of prepaid consulting services across a pool of 25 large client accounts i.e. with turnovers exceeding $1 billion. All industries. Average annual revenue accrued through delivery during the tenure: $1,2 million.

Sector: Consulting and Services