Thierry Heitmann

Since december 2006: Transition Manager - IBM Global Services

Missions:
• manage the transition projects for the implementation of newly signed outsourcing contracts,
• after the transition period, do a handover to the recurrent team who will administer the contract,
• current project: rebuild of an IT infrastructure following a fire damage.

Sector: Computer services

2005-2006 : Service Manager for several pharmaceutical companies

Missions:
• Financial control and follow-up of the contracts
• Manage the regulatory framework:
o implement and maintain all necessary procedures and controls in order to be compliant with the pharmaceutical industry regulatory constraints,
o train the IBM teams to understand and respect these regulatory constraints and to use the specific procedures put in place,
o manage and coordinate the IBM teams who are in charge to respond to the customer’s audits,
• Manage changes :
o classify, organize and schedule all changes asked by the customer on the machines operated by IBM (about 800 servers and 150 LAN devices installed in about 10 different sites),
o coordinate 10 different IBM teams organized by technical domain, including an off-shored team,
o manage and monitor SLAs and provide reporting to the customer.
• Follow-up the reversibility project at the contract end.
• Manage the project for the transfert of an IT infrastructure from Strasbourg to Paris.

2000 to October 2005: Service Manager for Aventis SA - IBM Global Services

Manager of the Aventis SA account, for the outsourcing contract of the Worldwide Headquarter based in Schiltigheim, France. Main contact between the customer and IBM.

Missions:
• Manage the IBM on site support team (8 people) and coordinate several IBM remote teams,
• Prepare and organize the steering committees,
• Lead all projects done by IBM for Aventis,
• Coordinate, under Aventis delegation, the activities of several third party companies, mainly in the WAN area (interconnection with Aventis sites in France and Germany),
• Work in coordination with several Aventis teams worldwide (France, Germany and USA),
• Install and operate the security of the information systems.

Sector: Computer services

1994 to 1999: Project Manager - IBM - Strasbourg

1997-1999: For EDF (Electricité de France)
• Coordination and support for several deployment teams.
• Workstation deployment on several sites (60 to 700 workstations per site).
• Deployment in the East region of the administration and monitoring tools.
• Installation of the regional supervisory platform.
• Environment: Ethernet network, NT and Netware servers, ADSM, Microsoft SMS.

1996: For Kuhn SA
• Installation of the LAN network and Office servers in the Saverne plant.
• Environment: token-ring network, OS/2 LAN Server and LAN Server/400.

1994-1995: For the CUS (Communauté Urbaine de Strasbourg)
• Installation of the LAN network and servers.
• Definition and design of the server architecture (NetWare 3.12 on Ethernet network).
• Managing the connection of the 700 personal computers, done by a team of 10 people.
• Definition of the operational procedures for the installed systems.
• Operation of the installed systems during one year.
• Training of the customer team for the taking over of the operations.
• Environment: Ethernet network, Netware servers, DOS/Windows workstations.

Sector: Computer services

1989 to 1994: Technical Engineer - IBM - Paris/ Strasbourg

• 1992-1994: technical support for IBM resellers and partners on PC hardware and software (PS/2, OS/2, LAN Server, DOS/Windows, etc.).
• 1989-1992: OS/2 and LAN Server technical support for EDF (Electricité de France).

Sector: Computer services

1985-1989 : Translation Project Manager - IBM – Department « Francisation des produits ».

• Leading the translation project for the AS/400: operating system, software and brochures.
• Coordination of three sub-contractor teams in France.
• Interface with IBM’s laboratory in Rochester, Minnesota, USA.

Sector: Computer services