Thibault GERINTE

Responsible for Alcatel contracts implementation for Cegetel in DSL, IP, Telephony (1/2 Y) Then responsible for all Access Projects for Alcatel customer n°1: Orange-France Telecom, several projects in parallel, several tens of millions euro budget in France, deployment of the first GPON (fiber to the user) project worldwide, validation of the IP DSLAM.
• Management of a team of project managers, contract managers, technical project managers, order manager, deployment and installation managers (14 people)
• Responsible for Access at a Corporate Level for FT: Participation in product strategy, responsible for new product introduction/validation, implementation of corp. contract, escalation for all countries deployment and technical issues (network of local PM)
• Responsible for deployment and technical issues in France: sales, increase margin, control and reduce working capital, equipment mass deployment, maintenance, deliverables
• Being responsible for all operations : management of crisis, relationship with customer at management level, internal relationship at management level

Sector: IT - Telecommunications

Responsible for the global Alcatel Program of Spare Parts Services rationalization (all products mobile and fixed, all regions):
- project management: project plan, follow up, communication, reporting, responsible for managing several project managers
- definition, implementation and optimisation of processes, roles and responsibilities for all organizations involved in Spares parts services (information flow, physical flow and financial flow)
- definition of the IS architecture and tools integration
- logistical IS tool (SAP): business needs, developments, improvements, budget
- global rollout plan for Alcatel
- implementation projects for processes and tools: Europe, Asia, North America
- participation to the outsourcing project and business model

Sector: Telecom - Internet Products and Services

For Alcatel Operations regarding Technical Support Services (level1, 2, 3 support,), responsible for:
- definition, implementation and optimisation of “Service Factory” processes and Service Centres organisation: TAC, TEC, Field, Welcome Centres
- definition of the operational service catalogue and of the welcome centre internal transfer price
- process and tools (CRM) deployment: global rollout plan, project methodology (based on PMBOK), first large customer projects, rollout in Netherlands, Switzerland, Thailand

Sector: Telecom - Internet Products and Services

In the consulting department of Alcatel, participation to different missions with evolutions in terms of domain, competencies and responsibilities:

Junior Consultant in Information Systems Security (1Y, 97) for Lyonnaise Communications, Alcatel Telspace, DGA, Renault, DIAC, ETSI:
Participation in several Information System Security studies for telecommunication, banks, defence, industrial domains: audit, risks assessment, definition of security solutions, action plans and policies, definition of the methodology to include security in large projects for the ministry of defence.

Consultant in Telecom Operators organization and EDI (1Y, 98):
Business processes definition and IS needs identification (Telecom Developpement: transmission SDH and switching, France Telecom: leased lines service). IT operations rationalization and definition of new job descriptions (Orange). Opportunity study for a new service implementation (Alcatel Public Key Infrastructure): Business Plan, organization and project plan. E-business: definition and implementation of EDI messages (SPOT Images: purchase and sales orders, Eurostat: statistical data collection).

Senior Consultant presales and Telecom Operators organization (1,5Y, 99&00) for Global Crossing (carrier’s carrier):
Presales activities for the most important mission of the Alcatel consulting department (revenues, team, objectives) and a strategic contract for Alcatel in outsourcing (170 people) of Operation and Maintenance (O&M) of the Pan European Crossing network. Then consulting mission in a team of 7 consultants, during 8 months in London:
- project management (definition of the project plan, planning, customer relations)
- organization definition et job description of the O&M team
- processes, methods and procedures definition (service provisioning, maintenance)

Manager Consultant Telecom Operators organization and IS (1Y, mid 00->mid 01) for I21:
In the context of a global contract for Maintenance outsourcing and IS definition and implementation (Operation Support System), project manager with a team of 7 consultants, responsible for:
- organization definition (job description), processes, methods and procedures definition for all operations activities: Service Provisioning, Customer Care, Billing, Network Management, Performance, Spare parts, Workforce, IS
- operational needs definition for the Operation Support System
- description of the training plan for the O&M team and the Operation Readiness Test

Sector: Telecom - Internet Products and Services