Stéphanie FROSSARD

Purchase Manager

Source suppliers worldwide to arrange procurements for overlay in Hong-Kong Olympic sites.
Compare, negotiate and purchase to meet the budget requirements
Follow-up the deliveries on site with sites managers.
Find purchasers for material to sell back

Sector: Organization and Strategy

Area Manager Customer Relation Management

Assisted subsidiaries to improve customer satisfaction and sales through ISO certification, process improvements, training / development, and optimization of CRM tools.
Oversaw annual quality audits to renew ISO 9000 certification or implement ISO quality systems.
Researched European subsidiaries, identified best practices, and implemented process improvements to enhance sales and after-sales service.
Worked closely with management in the new Czech Republic market to introduce the ISO concept, trained a newly hired Quality Manager, and installed a quality system. Subsidiary results included meeting ISO standards, obtaining ISO certification, and delivering
Offered position as a Quality Manager prior to relocation to Hong Kong.

Sector: Automobile

Senior Manager Marketing Research

Prepared market studies in France and abroad (China, SEA) and oversaw customer follow up.
Contributed to strategic long-term planning by applying market and consumer knowledge throughout the decision making process.

Sector: Automobile

Project Manager, Peugeot After-sales Direction

Defined, developed, and implemented a worldwide spare parts market study to identify market shares, customer behaviours, and automotive technological changes as impacted by the launch of
a new electronic car.
Managed a work team comprised of automotive experts, area managers, and local marketing managers to identify inventory, personnel, and special requirements of after-sales services in each international market.
Worked closely with subsidiaries to identify relevant statistics and research after-sale market opportunities and logistics, such as projecting consumer need for car batteries and peak demand seasons for parts.

Sector: Cars - Motorbikes