3 contacts
With over 3 years in customer service and sales environment and a 4 years certificate in advertising, I am seeking to respond to new challenges in a position within advertising.
I am able to work under pressure with tight schedules and work effectively in a team. I have strong communication skills, developed management and creative skills and possess a good knowledge of computer programs.
Stéphanie DERIAUD
Assistant manager - Las Iguanas Ltd - Bristol, England
NANTES - France
| English | French |
A former student at |
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ISEG (communication et publicité)
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Lycée Jean Vilar (BAC STT Action et Communication Administrative (mention assez bien))
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Since 2007: Las Iguanas Ltd - latin american restaurant - Bristol, England |
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Assistant manager
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• customer care : provide excellent service and hospitality to all guests
• problem solving on shift • leading a team and taking decisions • staff training and motivation. • financial knowledge : P&L, staffing and sales • administration tasks including taking minutes from meetings |
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Sector: Hotel and restaurants
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Since 2002: AFEA - Nantes, France |
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Volunteer work
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In charge of advertising for the charitable organisation AFEA, which helps street children of Bombay, India (Volunteer work).
• Creation of leaflets (x5000), website, documents in tourist publications. • Creation of a promotional company brochure (x500) |
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Sector: Associations
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2005 - 2007 : Nando’s Chickenland Restaurant -Bristol, England |
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General assistant / Trainer / supervisor
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- December 06 to April 07 : Supervisor
• running shifts • in charge of Opscheck (cleanliness of the restaurant and ensuring health & safety standards are maintained). - March to December 2006 : Trainer • staff training • opening trainer in a restaurant in Nantgarw - Wales : 2 weeks to train 10 staff - Nov 2005 to March 2006 : General Assistant • work under pressure on a key area : coordination • customer service |
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Sector: Hotel and restaurants
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2005 : Hotel restaurant Le Bois d’Amour - La Baule, France. |
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Receptionist and waitress
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• arranging and overseeing bookings
• dealing with accountancy • updating company advertising |
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Sector: Hotel and restaurants
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2003 - 2004 : Porte-Voix – Nantes, France. |
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Communication assistant
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Work placement in a B2B advertising agency specialising in agriculture and food firms.
• in charge of press relations for companies • creation of leaflets for agricultural and food firms – brief client, meetings, contact with suppliers • commercial and administration (answer the phone and send e-mails) |
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Sector: Communication and Media
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2003 : COM4 – Nantes, France. |
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Communication assistant
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Work placement in an agency
• responsible of press relations for exhibitions and events • customer contact, answering the phone • contact with journalists |
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Sector: Communication and Media
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Hobbies |
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- Music : I have played piano for 16 years.
- Association : Member of the administrative council of AFEA for 6 years. - Sport : Salsa dancing, basketball and tennis. - Computer : Internet, creating and designing websites |