Stéphane L'HOSTIS

I do have the responsability of world wild, quality maters regarding products on a large view.

RoHS and WEEE, RoHS China, REACH directives follow up, project deployment and internal external quality insurance.
Suppliers quality controls definition, agreement, and follow up of non conformities.

Sector: Electronics and microelectronics

• Ability to analyze and improve Quality process between French and Asian Manufacturer on Incoming & Outgoing Quality Controls (Went from around 4% to less than 0,4% after max 3 month on all products),
• Capacity to drive Fall Off Rate decrease from France with Chinese Manufacturer,
• Expertise in Aging Reliability Tests documentation updates, Field Call Rate & PDCA (Plan Do Check Act)follow up,
• Ability to drive production audit Process (driven with Chinese supplier), with DFMEA/CFMEA (Failure mode & effect
analysis),
• Capacity to drive Back charge & Product Return Rate negotiations with suppliers (done with ST Micro…).

Sector: Electrical and electronic industries

• Ease on technical writing for Service managers (European, S. Africa) & Asian Manufacturers,
• Ability to define and improve serviceability of a mobile phones to decrease the service,
• Customer quality oriented by following customers complains and correct defect with development.
• Capacity on FAQ writing and technical documentation,
• Flowing on Retail and Operator (Orange) relationship (Technical, contract or policy…),
• Capability to support Call Centre activity (data base escalation & training),
• Follow up of an E-Learning web site development project for European repair centers,
• Ability to realize complex Business cases (values of about 500k€ for business discussions).

Sector: Electrical and electronic industries

• Product quality improvement through subjective test(Audio, MMI...) and functionnal tests definition, realisation and follow up.
• Able to realise and deploy User test implementation all over Europe (Contact database increased from 700 to more than 3000 testers in 4 years)
• Ability to drive and lead team organization and planning (done with 5 persons),
• Ease for traveling (many travels in UK, Germ, Ital, Port, Sue, Norv, Belg, Danm, Autr…),
• Capacity on project proposal, definition and follow up (Improvement of the process by defining a WEB based central application, aim=2 persons to drive bigger activity),
• Ability to deploy relationships with different telecom operators (France telecom/Belgacom…),
• Ease in communication, Technical trainees of suppliers in Nordics and eastern countries.

Sector: Electrical and electronic industries

• Office Tools and networking Helpdesk support, Training of end users (300 users).
• AS400 server, NT server administration, Visual Basic Tools.
• Computer deployment in Agencies.

Sector: Financial Services