Stefania Hadden

Main Responsibilities and Duties of the Role:

• Provides empathetic, courteous client service in an accurate and timely manner in accordance with existing procedures.
• Develops and maintains effective client communications and ensures client satisfaction and improvement in client retention.
• Answers inbound telephone requests for assistance and questions from clients and the sales team regarding products and services, including account changes, and investigates, researches, analyses and resolves problems.
• Calls clients on a proactive basis to ensure customer satisfaction and retention and makes sure that current services and product features are being utilized and understood.
• Provides expertise and guidance to other representatives. Makes recommended changes to existing or develop new procedures.
• Provides team mentoring and leadership, contributing to a positive team environment.
• Any other reasonable duties to fulfil the needs of the role

Sector: High Tech

• International customer service. Invoicing and payments.
• Processing of stock and non-stock orders.
• Deal with accounts and budgets.
• Petty cash and banking. Customer quotes.
• Devising and maintaining office systems.
• Making travel arrangements
• Looking after visitors

Sector: Shows - Congresses - Expos

Madrid Spain. Temp contract
• International customer service.
• Organize customer viewings.
• Product ordering and stoke control.

Sector: Clothing - Luxury products - Fashion - Sport

• General running and management of 4 shops with 7 employees. H.R.
• Stock control, book keeping, cash handling, interviewing, advertising and sales.

Sector: Textile - Clothing - Accessories

• Selling and letting of private and commercial properties.
• Organization of contracts and viewings.
• General running and management with 2 employees

Sector: Real Estate

• Organization of travel, diary, public relations and customer service.
• Stand in for the manager and make decisions on their behalf.
• Dealing with the receipt and distribution of correspondence, faxes, e-mail and sensitive correspondence.
• Word processing and typing as required, including the compilation of agendas and papers.
• Company bank account control.
• Supervision and training of new clerical staff.
• Also supervise 2 employees and checking progress of work.
• Any other duties as may be assigned from time to time

Sector: Real Estate, Civil Engineering