Sophie Caplanschi

Learning Manager for the Customer Order Management Centre (COMC)in Geneva.

Support the transformation programme of the COMC through the delivery of learning and development solutions:
- Induction Programme
- Offshoring of COMC tasks to India
- Delivery of a career plan
- Support to managers

Act as a consultant for learning needs and communication in relation to COMC Transformation projects.

Manage a team of one Learning Specialist and one Learning Coordinator.

Sector: Financial Services

• Act as consultant to Reuters’ most advanced customers

• Expert for a pricing tool (Adfin) involving the design, writing and delivery of Global Workshops delivered to Reuters customers

• Design, plan and deliver workshops in for the Client Training team in UK and Ireland and other internal groups. 32 workshops delivered to improve product knowledge throughout the Client Training team and in turns Reuters’ customers

Sector: Financial Services

• Management of a team of 15 Client Trainers in Reuters Training UK and Ireland

• Ensure that departmental targets of quality and quantity of training are met and agreed processes are introduced and applied

• Coach, develop and support team members on a day-to-day basis in order to achieve a high level of skills and knowledge across the team. Setting training standards for team members and carrying out regular assessments.

• Develop and implement a Training Account Plan strategy across the EMEA Client Training team

Sector: Financial Services

• Deliver job-role focused training and support to Reuters’ customers to enable them to derive maximum benefit from their services

• Plan and deliver one-to-one bespoke training sessions, deliver a number of classroom based workshops

• Develop and write training material for specific customers’ events

• Own accounts and work closely and strategically with Account Managers and sales force

Sector: Financial Services

Sector: Financial Services