Sébastien HOUZET

Consultant

2008: Employee of MATRICS Communications (HoldICS group).

Title: Consultant SSM (System & Service Management), ITIL consultant

=> Working on HP Service Desk 4.5 and 5.

=> Training on Service Manager 7.x the new solution of HP
- ITIL : Compilation of best practices for managing IT
- Proven Processes: Out of the box best practices and easily defined workflow… Less time spent on implementing solutions and more time gathering business data
- Complete IT Infrastructure Management Solution
- Minimized Operations Risk: SM7 Combines information with repeatable, measurable workflow and accurate data about environment.
- Controlled costs : SM7 help control costs by helping clients understand the costs associated with IT Services

Consultant

Consultant on HP System & Service Management products.

June 2007 to November 2007: Employee of DEVOTEAM SA.

Title: Consultant SSM (System & Service Management).



Mission for Sanofi-Aventis (Pharmaceutical industry) as leader of support & development of their « Change » tools: HP Openview Service Desk 5.1 SP4.



· support on application

§ Assist on process: Change, Incident, Problem, and configuration

§ Assist on software HPOV/SD

· Development for « release - Stabilisation » and « release - Evolution »

§ Impact analysis (Pharmaceutical industry, GxP norms), Functional impact, Risks analysis, implementation plan…

§ Active participation to meetings, workshop, CAB

§ Tuning on application

§ Treatment of bugs and anomalies with HP company

Sector: Consulting and Services

Backup Team Leader of Admin Team

Backup of the administrator Team leader

Sector: Computer services

System Administrator

Sector: Computer services

HP Openview Service Desk

Administrator of HPOV/SD

Sector: Consulting and Services