Riccardo BuaSenior High Touch Technical Engineer, Cisco Systems Inc.Brussels - Belgique- Supported Application Developer on several programming languages(Software validation, QA, Software troubleshooting) and interfaces(Web services and/or Operating systems) - Database Administrator - Software support Microsoft Daily worked for 8 years in a high pressure environment on critical call center applications used by service providers and ... |
Since 2007: Senior High Touch Technical Engineer |
Solution support Technical Engineer for the Call Center Environment of Sprint/Nextel, Cable and Wireless, Comcast, Cox and Verizon IT. Part of the global partner/sales escalation design support team(TS-SXN/PDI) providing design assistance and consultancy ... |
Since 2002: Technical Team Lead |
Team lead responsabilities for a seven engineers team, achieved operational excellence in all the KPI. Mentored, coached and provided technical escalations to peers, worked with other matrixed organisations as a SME |
Since 2000: Customer Support Engineer |
Started the local Contact Center TAC Support Group in Brussels in 2000 following Cisco acquisition of Geotel. Focal Engineer for TIM/BT/Energis/AT&T Unisource and CWC I moved quickly and got promoted to a senior role. Worked on biggest and newest solution ... |
1988 - 2000 : System Architect/Consultant |
Supported the Beta testing for enterprises, service providers, PMI and public in Italy of Windows2000. Body rented/Outsourced to Microsoft I provided on my own Q&A/Technical support and Consulting. Deployed large e-mail, database systems and two/three ... |
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