Regis Jeandin

Sector: Telecom Operators

The Partner Service Manager functions as the primary service liaison to assigned Verizon Business Security Solutions Powered By Cybertrust partners, liaising between the partner, MSS Operations and Engineering, Sales, Professional Services and other relevant Verizon Business affiliates.
The Partner Service Manager is responsible for the Service contract lifecycle and the associated deliverables. He ensures that the service is being delivered as agreed and ensures the requests of the partner are being handled in a professionally and judicious manner. The primary goal of the PSM is to ensure partner and client satisfaction resulting in business expansion and renewal of service agreements.
Partner Service Manager acts in:
- Service Inititation, Project Management...
- Service Delivery, SLA...
- Commercial: assistance to Partner on our Portfolio...

Sector: Telecom Operators

Client Service Manager for MSS (Managed Security Services) in Europe
- Develop and maintain an active customer relationship with the high-end customers and focus on the delivery of the Service Level Agreements (SLA) and Quality of Service
- Facilitate a positive and productive long-term relationship with the customers
- Contribute to optimising our processes and procedures for operational quality assurance through customer relationship and ITIL processes

Sector: Telecom - Internet Products and Services

Sector: Telecom - Internet Products and Services

Sector: Telecom - Internet Products and Services

Sector: Telecom - Internet Products and Services

Internship in San Jose, CA, USA, in the PIX software unit

Sector: High Tech