Diplômé récemment d’une Maitrise en Hôtellerie Internationale, je continue mon parcours hôtelier dans des établissements hots de gamme.
Le but de ma carrière et d’évoluer dans des postes managérial jusqu'à diriger un hôtel et poursuivre ensuite dans les bureaux de direction d’une chaine hôtelière.
Ma persévérance, mes connaissances dans le secteur, ainsi que ma personnalité me permettrons d’atteindre mes objectifs.
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Rabih Nasser
Director of Front Officer, The Beverly Hilton
Los Angeles - United States
| English | French |
Schools attended |
Université La Rochelle (MST hôtellerie Internationale) |
Université La Rochelle (DESS Marketing des Services) |
Since 2008: The Beverly Hilton |
Director of Front Officer
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Sector: Hotel and restaurants |
2007 - 2008 : Pacific Palms Resort, Golf, Spa & Conference Center (Los Angeles) |
Front Office Manager
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Managing operations of Front Desk Staff, Bellman, Concierge & Club Lounge. Also instrumental in all department planning and guest satisfaction issues. Established the department 2008 budget, P&L and Labor reports. Working as MOD, covering all aspects of Golf Resort operations. Participated in the organization and success of the 2007 ESPN/Lexus Celebrity Golf Open. | |
Sector: Hotel and restaurants |
2006 - 2007 : Sheraton Delfina Santa Monica |
Assistant Front Office Manager & Manager On Duty
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In charge of daily operations, SPG guests satisfaction and VIP welcoming. Hiring and training employees weekly, prepare schedule for GSA and PBX. In charge of payroll, employee attendance, disciplinary documentations and actions. Work closely with Union Representatives. | |
Sector: Hotel and restaurants |
2005 : W Hotel Los Angeles & Westin Century Plaza Hotel |
Valet Manager with Ace Parking Inc.
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Assigned to the Westin Century Plaza Hotel then the W Hotel Los Angels. In charge of all Valet operations, scheduling, hiring and training. Reported daily revenues to the hotel General Manager and Ace Parking Area Manager. Organized valet operations for events with over 1500 cars. | |
Sector: Hotel and restaurants |
2004 : Kitano Hotel New York |
Front Desk Agent
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Front Office Agent: Handled check-in and check-out procedures, cashier and currency exchange service. Performed Front Desk daily operations and procedures. Re-organized the Front office training Program for standards & Procedures. | |
Sector: Hotel and restaurants |
2003 - 2004 : Sofitel Hotel los Angeles |
Assistant Front Office Manager
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Managed Supervision of front desk, guest services, concierge, PBX, reservations and valet. Interviewed, hired hourly and salary employees. Responsible of Front Office Operations, scheduling, payroll and supplies. Assisted the Front Office Manager in supervising and training of 35 employees. Created and implemented daily training and incentive programs. Setting standards, policies and procedures to fulfill the guest satisfaction and guest recognition. Implemented VIP Express Check In program, reaching 100% of predetermined goals. Acting as MOD to handle all guest concerns in the absence of the FOM. | |
Sector: Hotel and restaurants |