10 contacts
Pierre-Yves OLLIVIER
Application Sales Specialist at Avaya
PARIS - France
| English | French |
My experiences in Contact Center and Unified Communications domains, and in IT project and solution management, help me assist my Business Partners in successful projects, as a Channel Manager. |
Since 2008: Avaya |
Channel Manager - Application Sales Specialist
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In charge of the French Business Partners enablement and management, for Avaya Contact Center and Unified Communications applications portfolio. | |
Sector: Telecom - Internet Products and Services |
2006 - 2008 : Avaya |
Pre-sales engineer
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Pre-sales engineer in charge of Avaya software portfolio for Unified Communications and Contact Centers, in charge of RFP solution management and of Business partners enablement. Technical certifications : - Convergence Technologies Professional 2007 - Avaya Certified Specialist - Self-Service - Avaya Certified Associate - IP Telephony - Unified Messaging - Contact Centers - Proactive Contact | |
Sector: Telecom - Internet Products and Services |
2005 - 2006 : Atos Origin |
Solution Manager
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Building pre-sales offers for multi-channel solutions (Web portal, IVR, CTI, ASR), and in charge of partnership with telecom vendors. Technical certifications : - Genesys GVP EE - Self-Service | |
Sector: Telecom - Internet Products and Services |
2003 - 2005 : Atos Origin |
Project Manager
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Project manager on Customer Relationship Management and Interactive Voice Response implementations, managing up to 15 software engineers, for French Telcos. Technical environment : PeopleSoft Vantive, Oracle, Genesys CTI and IVR solutions, J2EE | |
Sector: Telecom - Internet Products and Services |
2002 - 2003 : Sema Group |
Project Manager
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Project manager on Customer Relationship Management and Instant Messaging systems, managing up to 5 software engineers, for French Telcos. Technical environment : PeopleSoft Vantive, Oracle, Genesys, J2EE, Jabber | |
Sector: Telecom - Internet Products and Services |
2000 - 2002 : Sema Group |
CTI Expert
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Computer Telephony Integration for Telcos in Eastern Europe Technical environment : Genesys, Avaya, Nortel | |
Sector: Telecom - Internet Products and Services |
1998 - 2000 : Alcatel |
CTI software engineer
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Development of the Alcatel and Genesys Multi Channel Contact Centre Solutions. | |
Sector: Telecom - Internet Products and Services |