Philippe Martineau

Fantasy Holidays is a full service Chinese travel agency based in Guangzhou (Guangdong Province).

Directing the company's tourism development strategy towards the Expat Community in China:

•Marketing plans: rework tourist products incl. business case modelling of destinations not yet marketed.
•Commercial development: define feasibility studies, on-site visits, travel customisation.
•Assessment audits: quantify quality models of traveled destinations
•2007: Restyle Cambodia, Indonesia, Malaysia and Vietnam tours; develop Mauritius
•2008: Shape a 30-Day China Discovery Tours and expand places of interest in Guangdong. Focus on Hawaii and French Polynesia.

Sector: Tourism

In charge of several assignments:

•Advised outsourced Indian team of 5 in Mumbai to deliver quality initiatives (Alitalia).
•Managed / Maximised stocks by anticipation and negotiated with retailers / suppliers (Amazon.co.uk).
•Created own business network in China. Investigated the local market of travel agents re the provision of services to foreigners travelling within Asia.

Sector: Organization and Strategy

Cisco Systems are the global leader in the manufacture and supply of networking products.

Served as the Business liaison to the EMEA Sales and Finance Organisations and delivered cross-functional services to multiple Cisco Groups around the world:

•Interfaced with internal clients/engineers in advocating user adoption of in-house Finance tools (such as Siebel); published >200 Global Knowledge solutions (PARIS).
•Served as focal point for customer communication re a Global e-Marketing tool to evaluate Cisco's position vs. competitors; finalised worldwide deployment (BRUSSELS).
•Legalised end-user transactions for the Cisco Global Customer Database; used proactively different sources of information such as Dun&Bradstreet data (LONDON).

Sector: High Tech

DHL are the Pioneers of the global air express industry, now part of the German Post Office Group.

Coordinated the deployment of 4 Strategic programmes worth £195m destined for the EMEA Customer Services as part of the Change Management Team:

•Core member for mapping the fundamentals of the DHL Business to improve overall customer service performance. Trained users and assisted the e-COM team (MILAN).
•Wrote test scripts prior to the deployment of a workflow management system (BRUSSELS).
•Assessed a proactive track system with a technical engineer under my supervision. Delivered in 25 countries (LONDON).

Sector: Transportation services

Managed £75m commercial portfolio of designated key French and overseas customers regarding the coordination of logistical activities on inbound / outbound shipments:

•Logistics Support for 10 Key Account Managers
•Interfaced with all managers of the DHL Network on a daily basis
•Monitored delivery deadlines
•Submitted performance reports and conducted on-site visits.
•Project Team leader for 3 months re the set-up of a Hot Line desk.
•6-month contract offered to take part in the work of a European project in London.

Sector: Transportation services

•Interpreted and translated technology-oriented documentation in both English and German.

Sector: Administration and Public Services

•Built up index of German technology-oriented products for visiting French manufacturers.

Sector: Economic Development - Consular Agencies