Philippe Marlin

Editec is providing packaged solutions for Lotteries aroud the world.
Infrastructure , network, hardware and software and the staff dedicated to the operations .

My role is to organise and structure the activity in Nigeria , later for Africa.

Developpement of Business and new opportunities.

Direct management and recrutment of local staff.

Create a hub of competences that can be used all around Africa.

My task was to develop the revenues, up to now the increase is 67%

Sector: Electrical and electronic industries

Call Centre Manager, Getronics
Management of 2X 15 persons in charge of call creation,dispatching and followup.
These calls are Break and Fix , preventive maintenance, Installation of IT infrastructure for partners and clients.
Partners : DELL , CISCO, FOUNDRY NETWORKS
Clients : Banks, Insurance Cies, Industries, Airbus, EADS, etc. …

Sector: Computer services

Operations Manager CFAO Technologies Nigeria Limited
Trading office equipment

1. Analysis of existent, organisation advices, procedures, infrastructure network, systems In order to bring company to the level of actual European standards
2. Management of 238 persons: technicians, Engineers, Workshop Managers, service manager etc…
3. Actual duty, reduction of staff to improve our costs and overall reorganisation of procedures and rules
4. Unique Call Centre creation, hotline, Pre-Sales support, After-Sales, training team


After 16 months, costs – 32%
Net Margin + 27%
Employee’s Turnover - 25%
Turnover + 46%
Client’s Satisfaction 98.5%

• Network equipments: SHDSL ground lines, + KU Band satellite lines for branches out of the network net.
• Yesterday, monthly reporting via paperware
Today: real time reporting and Intranet dashboards reflecting day-to-day activity.
• Optimisation of procedures and infrastructure to apply to Sales department.
• Business development around Power Generators, Distribution and UPS’s


My main concern was to give this company a brand new image to the clients and to ensure employees gain confidence in them to perform better then in the past.

The colonialism state of mind, which was managing the whole group, was directing them to a predicted bankrupt.

Nigeria is a land where everything is possible, and the first I had to convince the Nigerians themselves.

Sector: Computer Equipment & Peripherals

Customer relationship Manager, Computer Associates
Management of team composed of: 18 Customer Relationship Managers, 5 Technical Relationship Managers for France Belgium Swiss and Luxemburg
Duties:
• Account Management on the 50 main Clients in France and 30 biggest accounts in Belgium/Luxemburg/Swiss
Relationship:
• Becoming central point of communication for the clients
• Improve client’s knowledge on CA products.
• Gain client’s confidence to become preferred adviser...
• Improve business by passing leads and opportunities from client to the Sales and training department.

Technical:
• Improve day-to-day relationship between client and Technical support.
• Organisation of seminars with technical consultant to update Client’s knowledge on CA products. .
• Quarterly trainings on emerging technologies, to understand and provide clients with up to date and state of the art solutions.

Sector: Software publishers

• In charge of 3 teams: infrastructure, networks to provide maximum service to Magazines editors of the entire Hachette group.
• Network Architecture WAN LAN Ethernet Token Ring and Satellite channels.
• Tests and evaluation of: network solutions, servers, Data bases Solutions for Desk top Publishing (NT, Unix, Novell, Oracle, Sybase, Domino, SQL, Unicenter TNG)
• Main projects managed:
• GED used to store and rapidly access 30 years of printed magazines.
• Integration of servers OPI in production flow of Prepress with DTP
SAN Tape libraries on Sun systems

Sector: Press and editorial

Technical Manager, SCITEX
• 20 Engineers servicing 340 clients
• Maintenance contacts negotiations.
• Pre Sales team management 5 employees.

Sector: Computer Equipment & Peripherals

Technical Engineer, BULL
• Creation and teaching for international training centre. Trainings for System engineers and client’s engineers mainly foreigners.
• In charge of the equipments of the training centre.

Sector: Computer Equipment & Peripherals