Philippe GAILLARD

Neocase Software helps large global corporations to optimize their Shared Services Center (SSC) performance and processes through next generation service functionality.
Cost reduction & process optimization are key priorities of a Shared Services Centers (SSCs). However, the infrastructure in place at SSCs such as ERP, CRM, HCM systems don’t help with the optimization of processes but rather function as information repositories for customer, employee and vendors. SSCs need to put solutions in place on top of legacy systems to optimize processes within SSCs as well as with other parties (customers, employees, etc). Neocase offers vertical solutions that streamline & optimize service processes within SSCs.
All Neocase solutions offer the following benefits:
- Rapid deployment either On-Premise or On-Demand (SaaS)
- Easy-to-use Interface minimizing required training and accelerating user adoption
- Multi-language/multi-currency capabilities
- Collaborative case management functionality
- Easy integration with existing systems such as ERP and CRM applications
- Concurrent access licensing model

Sector: Software publishers

Sector: Computer services

Sector: Software publishers