Pascal Kitaeff

- Technical support 1st and 2nd level
Web support of customers scripting (Java, JavaScript, Workflow and EAI on Windows and Unix) in the Siebel environment

Sector: Software publishers

- Technical support 1st and 2nd level
Web support of customers scripting (Java, JavaScript, Siebel VB and eScript on Windows and Unix) in the Siebel environment (Including COM interfaces).

- Primary Scripting
Help to colleagues in difficulty, technical document writing and validation, training.

- Development
Development of tools for simulating/testing customer cases mainly using J2EE for XML (Java on Windows)

- Team lead
Management of 5 to 7 technical support engineers (knowledge maintenance, work/vacations allocation, team escalation focal point for critical issues).

- Quality advisor
Implementation and point of contact for internal quality system

Sector: Software publishers

- Technical support 1st and 2nd level
Telephone support of customers’ development using Oracle tools (Java, Developer/2000, PL/SQL on Windows and Unix).

- Gold support
Special support for critical customers, follow-up of logged issues and test case maintenance.

- Onsite support
Intervention on customer’s sites for non-reproducible issues or specific implementations (Developer/2000).

- ISO 9002 audit
Internal audit in the as part of the ISO 9002 certification and procedure writing.

Sector: Software publishers

- IT consulting
Development, integration and validation (C++, Pro*C, PL/SQL and SQL*Forms on Windows and VAX)

- Project management
Leading of 3 developers, redaction of specifications, interface with the customer, follow-up of implementation

Sector: Telecom - Internet Products and Services

- Project management
Leading of 3 developers, redaction of specifications, interface with the customer, follow-up of implementation

- Development
Development, implementation and test (Objective C, O.D.B. for Sybase, on NeXTStep)

- System and database administration
Administration, maintenance and optimization of the system and the database on site through different phases of the development (Sybase on NeXTStep)

Sector: Telecom - Internet Products and Services

- IT consulting
Development, implementation and validation (SQL*Forms, Pro*C on VAX)

Sector: Telecom - Internet Products and Services