Omar MOMTAZ

Saudi Telecommunications Company – ALJAWAL, Senior Resident Consultant
Group 7, Riyadh, KSA (2006 – present)
• Redesigned the Service Development Process for AlJawal (mobile telecommunications business unit), in line with corporate processes strategy, including design of project management tools and documentation templates.
• Advised Product Managers for the design, defining products’ features, target segments, communication plans and distribution channels., development and rollout of various value added services.
• Identified and assessed new opportunities by benchmarking with other international mobile telecommunications operators and attending various solutions providers and platform vendors’ road shows.
• Managed projects include defining Marketing Department’s requirements during the CRM implementation, assessment of Churn Prediction solution, design and rollout of Collect Call, Call Screening, Home Zone, My Groups, Local Roaming Number, Multiple Lines SIM card, Multiple SIM cards’ unique line plus various specific intervention on other value added services.

France Telecom Mobile Lebanon, Products & Services Manager
FTML-Cellis, Beirut, LEBANON (2000 -2004)
• Managed products and services team, who was responsible for the entire life cycle of VAS, from opportunity identification to service roll out.
• Developed various projects and supervised other department’s contributions such as market studies, technical innovation, design supervision and marketing mix.
• Achieved the successful roll out of Mobile Banking (complex project involving a top bank and a major SIM cards solution provider), Unified Messaging and the growth of SMS business by 30% by effectively managing content providers’ contracts.
• Attained all objectives consisting of delivering new services, increasing data traffic by 20% yearly, reaching targeted penetration rate for launched services and suggesting innovative products.
• Actively contributed to the setup of EFQM policy by contributing to assessment and improvements of all internal processes, procedures and policies in cross-functional teams.
• Responsibilities included budgeting salaries, bonuses and annual raises, supervising the team’s work, reporting to the Marketing Director, presenting the Division’s projects to the Board of Directors.