OLIVIER DOLZ

Olivier DOLZ
Managing Director

SPACE AND FLOWER LLC
DUBAI - UAE
P.O Box 74579
Mob: +971 (0) 50 2524 649
Tel: +971 (0) 43 40 50 25
Fax: +971 (0) 43 40 50 14
Website: www.spaceandflower.com
BLOG: www.spaceandflower.fr
E-mail: olivier@spaceandflower.com

Company/services description:
Space and Flower is composed of experienced french florists and designers, expert in Flowers and plants. We have a huge stock of vases, candles, light and accessories for Events based in Dubai.Never put again flowers because you have to, but because they will make the show. We offer the best design, the best service and the best follow up.

VERIZON BUSINESS : International Telecommunications Firm, $75 billion, 250.000 employees, 150 countries - Verizon Business is one the leading International provider of Telecom in the world. http://www.verizonbusiness.com
International responsibility over those 2 bank accounts
My role is to support the Multinational Accounts BNP Paribas and Société Générale, with two objectives :
1/ Customer Relationship Management :
identifying key client contacts in the region and through an agreed communications plan building and maintaining and advancing an excellent relationship with these contacts in order to ensure that we meet the customer’s expectations and requirements from Verizon Business through strategic account planning and meet any contractual obligations.
2/ New Business :
Identifying and addressing new sales opportunities or Projects within the customer (LAN, WAN, Data managed Solutions and large complex outsourcing solutions)
* My objective is to secure and manage long term profitable business from the account identified as strategic to the development and long term success of VERIZON BUSINESS and therefore to be the focal point and owner of all the customer related business sales activity in EMEA and International region.

Sector: Telecom Operators

(European Telecommunications Firm, £1.214 million, 4000 employees, 13 countries. COLT is the leading provider of data, voice and managed services to business and government customers in Europe. COLT owns its fully managed IP network, the COLT EuroLAN. http://www.colt.net)

# Ability to set up strategic plans with coherent portfolio thanks to effective prospecting and active lobbying
# Development of current assigned customers profitability
# Global sales process awareness: Long terms negotiations, Agreements on deals, Client portfolio increase, Monitoring and Reporting of the activity to the internal Top Management
# Invitations to tender process (public and private markets) and complex sales process knowledge and understanding
# Coordination skills: team working with technical engineer to built commercial offers in co-operation with internal services
# Operating and Interpersonal skills: Development of long-term business relationships, responsibility of the execution, the expansion and the maintenance of the contracts.

Sector: Telecom Operators

# Development of new potential accounts
# Negotiating skills: commercial deals and contracts with retailers
# Capacity of hitting sales targets:
# Client needs acknowledgement

Sector: Telecom Operators

(12/2001 – 03/2004)
(French Telecommunications Firm, €47.2 billion, 206,000 employees. France Telecom is one of the world's leading telecommunications carriers, with over 130.7 million customers in 2005, on a pro forma basis, on the five continents (220 countries and territories)
http://www.entreprises.francetelecom.com)

BUSINESS UNIT: CRM Marketing « Key Account »
# CRM Expert: improvement of performance in customer relations: telephone reception, interactive voice servers, automated call centers, dynamic call routing, VoIP, Free phone number, Premium Rate number.
# Technical Account Manager: Presales phase including opportunities/technical aspects identification and post-sales stage including delivery of adapted solutions and constant customer satisfaction.
# Current market knowledge: Trade Fair (SECA, European Telecom trade fair), Conferences.
# Key account portfolio management and raise (Wanadoo, Tyco, Unedic, Sage, Nouvelles Frontières….)
# Capacity of winning internal commercial challenges by overpassing the contracts targets
# Training skills: Support of the FT Commercial Agency Network by training the sales and technical staff of FT retail Agencies.

Sector: Telecom Operators

(03/2000 – 12/2001)
WANADOO

# Organization of trade shows, forums and open days in France
# Manager of the RidingZone Tour Summer 2000 (35 days, 11 cities, €200,000 Budget, 40 people)
# Creation, management and coaching of a 150 people network including opinion leaders coming from 30 high schools, business schools and universities for the riding Zone tour promotion.
# Partnerships Off line / On-line (Jansport : €150,000, Totem, Nouvelles Frontières, Mobicarte, Sony…).
# Promotion on sales (€75,000/year). Sponsoring (Wanadoo Tour, Bercy, Biarritz Surf Trophée, Salon Nautique :€220,000)

Sector: Telecom - Internet Products and Services

(06/1999 - 03/2000)
PARIS / FORT LAUDERDALE USA

# Product : Senior Management Team Building, Rajasthan India.
# Project management : internet strategy :adhocvoyage.com.

Sector: Tourism