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With an engineering degree in sciences, I had that great opportunity to start my career in my favorite domain of interest: Information Technology, in the IT services business.
Beginning as an IT Support Engineer in the HP (Hewlett-Packard) company, I acquired a strong technical background (in systems & networks) along with process and methodology skills. After a short period, I had the opportunity to progressively participate and lead several projects in an international environment.
Then, my enthusiasm for contacts and business led me to take a position for the Consort NT group (IT Services), taking over the engagement process of complex deals (typically in IT outsourcing), pivot in between the technical teams and the sales forces.
In 2005, Consort NT confirmed its thrust in me through assenting my project of creating of a regional structure in the Rhone-Alpes area. I am now enjoying to lead this agency, in a fully autonomous mode: prospecting new customers, sales, engagement, recruitment, customer satisfaction follow-up, team management ….
Accomplished throughout the development of skills related to this position, I could only enjoy discovering the territories of various domains in which I am fascinated, going from finance to political sciences while passing by business management.
Olivier Baluais
IT Services Business Manager
Grenoble, France
Olivier Baluais | English | French |
Schools attended |
ENSHMG (Ecole Nationale Supérieure d'Hydraulique et de Mécanique de Grenoble) |
Since 2006: CONSORT NT |
Region Manager (IT Services Business)
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Creation of the Consort NT Rhone-Alpes (France) agency, led in full autonomy: Business targets: - IT management, IT outsourcing, - IT development - IT consulting - IT applied in industrial R&D (mechanics sciences) Roles: - Prospecting new customer (phone calls ..) - Presentation of Consort NT savoir-faire through appointments - Detection of needs & projects - Engagement process management - Sales process management - Contracts Technical and commercial follow-up - Customer satisfaction follow-up - Hiring process management (search & select candidates, end to end), - Consultants management - Complementary, support the headquarters in the engagement process for IT Outsourcing complex deals | |
Sector: Computer services |
2003 - 2006 : Consort NT |
Pre-Sales & Engagment Engineer
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Within the IT Managed Services (desktop, systems, networks, telecoms) division of Consort NT, lead the pre-sales and engagement process for complex deals / projects: - Take the lead (from the Sales force) for the complex deals, - Needs’ analysis, Project’s qualification, usually with the customer representatives (delivery managers, buyers), - Creation of the proposal on all aspects: technical, organizational, quality, cost structure, billing model, contractual aspects… - Defend the proposal through oral presentation, - Correct and complete the offer, negotiate, - Support in the recruiting process - Initial support to the implementation project leader Complementary, help the sales force for more simple deals (qualification of the needs, determination of the target required skills (of the consultant), selection of the candidates in the hiring process …) | |
Sector: Computer services |
1999 - 2003 : Hewlett-Packard |
IT Project Manager
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Within the IT Managed Services division of Hewlett-Packard, I successively had 3 roles: - IT Support Engineer (desktop and systems management), - Project Manager (e.g. major projects in the definition & implementation of support tools and processes on a WW scale for incident management, operation management, problem management, knowledge management, ….) - Definition, implementation and follow-up of customers’ and providers’ SLA and dashboards, - Complementary, help the pre-sales team in the engagement process. | |
Sector: Computer services |
Interests |
Board & Deck Games, Politics, Economy & Finances |
