Nathalie Kervaon

- In charge of customers’orders, on a national and international level
- Provided customer service demonstrating excellent CRM skills and handled logistic issues
- Participated in industry trade shows
- Worked on diverse Marketing projects, including the creation of a database of prospects and conducted an analysis on how Peggy Sage could reach those prospects

Sector: Luxury Goods and Cosmetics

- Researched sales leads and called potential prospects to gather contact information in order to provide an up-to date client file to Thomson NET-G sales representatives
- Created a customer database

Sector: Printing - publication

- Member of the sales team attached to The Home Depot customer account, 2d biggest Retailer in the US
- Supervised promotional displays for a new whirlpool rollout
- Implemented a new process for parts and signage ordering
- Created PowerPoint presentations for negotiation sales meeting and new product pitch to merchants and buyers
- Demonstrated products at trade shows
- Conducted sales representatives training classes across the Southeast region
- Followed up with clients on the phone demonstrating excellent customer service skills

Sector: Household goods

- Supervised international staff and organized work schedules
- Participated in sales calls and provided customer service
- Worked on marketing projects such as creating end-of-month flyers to be mailed with monthly statements
- Implemented a new ordering system regarding the pen section to save money and time
- Participated in merchandising actions to facilitate complementary sales

Sector: Local shops and businesses

- Provided customers with quality products and services June 2003-September 2003
- Supervised employees and used management skills on a day to day basis
- Distributed marketing coupons in order to increase restaurant awareness
- Resolved customer complaints demonstrating problem solving skills
- Conducted interviews to hire seasonal employees and trained them

Sector: Hotel and restaurants

- Promoted various products to customers in several supermarkets in order to increase sales
- Merchandised the endcaps to attract consumers

Sector: Marketing and Advertisement