Nabil EZZARHOUNI

Team Manager
Dell. EMEA Enterprise Expert Centre, Dublin.
http://www.dell.com/html/emea/enterprise/eec.htm
- Team manager for a team of 15 technicians for the Gold / Platinum Support
- Performance management, deliver SLA and accountable for the results of the team.
- Senior Management reporting.
- Process improvement on quality metrics (agent productivity etc.),using 6 sigma methodology (design, implementation and documentation).

Sector: IT equipment

Since may 06
Quality Lead

Dell. Entreprise Expert Centre, Cherrywood, Dublin.

Technical coaching and Quality monitoring
Call audits. Provide feedback to the technicians.
.NET Developement for internal projects.
- Business Project Improvement (Six Sigma Methodology) :

july 05 – april 06
Senior Server Analyst

Server Hardware support for the French and UK/I market.
Clients : Large Corporate Accounts (Exxon Mobile, Swatch , Aldi, Nestle…)

Sector: Computer Equipment & Peripherals

IT Manager

Noritsu France, Lisses (Noritsu Koki subsidiary).
www.noritsu.fr
- LAN / WAN Management (50 computers), split between Brussels, Amsterdam, Paris and Japan.
- Messaging system Administration (Lotus Notes), and ERP (Baan) Administration.
- Technical Server installation, and VPN deployment.
- Consulting missions and technical follow-up to clients (Phox, Kodak…)
- Level 3 Technical support to the technicians.
- Backup Strategy implementation, technical documentation writing.
- Technical Reporting to Japan.
- Tied security strategy implementation.
- IT & Telecom budget management.

Sector: Trade - Industrial Wholesale Trade

Uniteam Communication, Paris (Marketing Consuting Agency).
- LAN / WAN Management, 60 computers (Mac/PC), split between Lyon and Paris.
- System Administration on Mac OS X, Windows NT4 Server, 2000 and 2003.
- Internal information system audit & optimization, reporting and presentation to the executives’ board.
- Disaster Recovery scenario conception, validation and implementation.
- Security Strategy conception and implementation (firewall, antivirus etc).
- End users training and procedures writing.
- Budget planning (1,000,000 €), and suppliers contract negociations.
- Pre-sales engineer, and technical support for the web developpement team..
- Consulting missions for clients in the banking and insurance industry.
- SAN, Switch and router configuration.
- Technical consulting for client such as Altadis, Nike, Reuter, Randstad, Club-Internet / T-Online.

Sector: Marketing and Advertisement

IT Manager / Database and Network Administrator

Le Book Editions, Paris (Professional Directory of the Fashion Photography).

- LAN Management, 30 computer s, 3 servers (Mac/PC), Paris, New York, London.
- Database migration from Omnis (Macintosh) to a SQL Server/ Win NT environment.
- Database development (design, Visual Basic Development with RDO).
- System Administrator on NT Server 4.0, Windows 2000, Linux & helpdesk.
- Router and Switch configuration.
- SQL Stored procedures and HTML developpement.
- Security and Backup strategy implementation
- Project Management (Le Stock Book : customized CD-ROMs published for clients, corporate web site).
- Written reports to the management.
http://www.lebook.com

Sector: Press and editorial