Melanie Watson

Hitachi Data Systems leverages global R&D resources to develop storage solutions built on industry-leading technology with the performance, availability and scalability to maximize customers' ROI and minimize their risk. By focusing on the customer's perspective as we apply the best hardware, software, and services from Hitachi and our partners, we uniquely satisfy our customers' business needs.

I perform a 'sales overlay' function for the Professional Services group in the UK. I work with both Channel and Direct Accounts, and develop services business, manage existing services relationships and monitor services delivery to ensure customer satisfaction with HDS Professional Services.

Sector: High Tech

Sector: High Tech

Working as a freelance contractor, I provided consultancy services to small start-up consulting companies as well as to large companies in the UK and USA. I provided business process design (including project management) services to enable the building/developing of professional services within software/hardware companies.
I also carried out product development for consulting services with established services organisations.

Sector: Consulting and Services

1999-2001 - Northern Europe Consulting Manager. Providing all post-sales consulting services to both direct and indirect customers. Achieved over 100% of targets 9/10 quarters and made Club in 2001.

1998-1999 - Managed development of global professional services methodology, as well as managed Education Services for EMEA in 1999.

Sector: Software publishers

Provided consulting and training services related to document and information management implementations mainly in USA with some UK customers.
Worked closely with RSD UK in from 1996 to March 1998 to manage their technical services and deliver and develop training services for UK report and document management market.

Sector: Consulting and Services

Working in both the UK and USA operations, managed pre- and post-sales technical department as well as the training services for a leading vendor of mainframe and open systems enterprise document and report management software. Developed training materials for global delivery.

Sector: Software publishers