MAUDE GROSSAN

From April 2007 to April 2008 : travelling around Asia and Oceania

Renault Trucks SAS
Bring a specific support to the commercial services:
- Formalized processes
- Identified and qualified processes dysfunctions
- Proposed corresponding actions plans
- Described expected services from the process suppliers
- Defined the communication strategy toward the different actors of the processes and redacted the corresponding communication plan
- Organised operational/steering committees
- Mobilized processes actors

Lafarge
Worldwide project (confidential):
- Responsible for the program communication

Volvo IT France
During a project of financial globalisation:
- Formalized and analysed the processes impacted by the project
- Processes reengineering
- Measured and qualified the projects impacts according to different axes : job, process & organisation, culture
- Change management (communication, training)
- Key users mobilisation

INDUSTEEL Creusot/CREUSOT METAL
Implemented two information systems in the two entities (specific manufacturing executive system and SAP for the back office):
- Responsible for the training and communication streams when the company
- Defined the training strategy and plan, organised the training roll-out, managed the trainers (8 functional and redactors, 1500 hours of training, 1000 trainees)
- Defined and formalized the communication strategy and plan, participated in the communication actions

Renault Trucks SAS
In order to prepare the quality audit :
- Realized a diagnosis of the dysfunctions and weaknesses of a sample group of processes
- Elaborated with the processes chose a short term action plan
- Defined new key performance indicators
- Mobilized quality interlocutors to the key performance indicators definition and follow up

Appia
Rolled out an ERP in France for 3500 users: Accounting, Purchasing and Project management and Follow up.
- Animated the training courses (5 modules destined to the Managers, Key users, Works foremen, Studies, Purchasers and Suppliers Account)
- Wrote part of the users’ guides Purchases and Studies
- Assisted the roll out in the subsidiaries

Volvo IT France
Clarified their product and service offer
- Assisted the managers in defining their services and products offers
- Managed the workshops in order to define and produced the services agreement
- Created project communication

EDF
Implemented a web application for facility management in the estate department
- Assisted the project leader for the roll out
- Created a deployment kit (Project management, user guides, communication kit)
- Assisted the roll out in the pilot subsidiaries

Alcatel
Reconstructed the « Supply Chain » (world wide project)
- Defined and formalized the pedagogical approach
- Created the training plan (processes : Planning, Order Management et Data Referential)
- Brought methodological support for the experts’ consultants to create the training documentation (system and job)

Rhodia
Implemented a worldwide data warehouse destined to the HR managers :
- Created a training kit, job and tool - Defined the communication around the project

INEO
Harmonised the information systems of the different entities:
- Responsible for the training stream: defined the training strategy and plan, organised the training roll-out, managed the trainers (200 sessions, 75 training sites, 6 trainers, 2000 trainees)
- Communication: Produced the various actions

Accor
Implemented a web booking system
- Animated the training courses (job and system)
- Trainees: directors, heads of departments, receptionists

Sector: Organization and Strategy