Professional Experience
2005-Currently:
Hilton Meetings Co-ordinator since the opening of the new Hilton Diagonal Mar in Barcelona. Focused on the Hilton Brand standard, made the working process. Improve the Business Centre Strategy. Work with the Banquet and Sells department. Trainer of the new employee. Analysis of the customer satisfaction survey. Make a Yield analysis for the meeting room to maximize the Meeting Room revenue and prepare a plan for 2007. Work on the marketing Mix strategy.
Work placement
2005: 4 months assistant to the Yield Manager in the Hilton Paris Reservation Department making Bookings, Up Selling, Collecting and compiling the Daily Business Figures and entering statistics into a database to produce the Daily Reports.
2004-2005: Coordinator Hilton Meetings in the Hilton Paris (France). Communication between the departments. Charge the different meeting using Micros.
2002-2003 Person in charge of the organisation and animation of children holidays and adult in tourism sector (F.O.L department tourism), logistic and administrative task.
1997 - 2002: Collecting fruits in a farm, sales woman in the fish department, Cashier in Shopping centre, …
In company training
2006-currently: Hilton University online course
2005: Guest service attention to the Hilton Paris, English lessons
2003: Realized a Satisfactory survey in Holyday’s centre to investigate the customer’s Behaviour and make a strategic plan to optimize the occupancy.
2001: Sales training at DEVRED (Masculine ready to wear shop), Sales, stock management, merchandising, cashier, Up selling strategy,...)
1996-2004: Extra service in a Gastronomic Restaurant in France
Projets
2001-2003: Organisation of sport competition at I.U.T of Valence (basketball, football, handball, Boxing,): searching for sponsor, organisation, communication, (newspapers, radio, advertising,)
Computing
FIDELIO, Sales and Catering (GEM) & Micros. Hilton system and other famous Chain.
GUALLARD y MARTINI. Program to make booking and control the logistic in the tourisms sector.
OTROS
Pack Office: Word, Excel, Power Point, Access, Photoshop, Paint, Internet
Education
2004-2005: Tourism and Hotel industry Degree at the Sorbonne University in Paris and Internship at the Hilton Paris (1 year). Specification: Yield, Tourism law, and team Management
2003-2004: D.U.E.T.I at the Lincoln University (UK) option marketing, selling strategy and Business in EU
2001-2003: Selling Strategy DUT (2 years), Business, Marketing & Communication in the Valence University (France) Option Marketing, business, communication, computing
1998-2000: A levels in Science and Commercialisation techniques: Marketing, Business, Computing & Communication
Additionnel information
Driving licence, first Aid course
Languages: Native language: French
Advanced English: Speaking, Writing and Reading
Fluently level in Spanish: Speaking, Writing and Reading
Teaching children in Basket-ball and Diploma to coach a regional Basket-ball team
21 contacts
Marion FERNANDEZ
Conferences and Events Coordinator, HILTON Diagonal Mar Barcelona
Barcelone - Spain
Schools attended |
CFA Stephenson (Licence Professionnelle Management Tourisme)(En alternance avec le Hilton Paris) |
University of Lincoln (BA European Business) |
IUT Valence (DUT Techniques de Commercialisation) |
Université Grenoble 2 Pierre Mendès France (IUT - Institut Universitaire de Technologie)(Hotel Hilton) |
Since 2008: HILTON Diagonal Mar Barcelona |
Conferences and Events Coordinator
| |
Promote, sell and control the event spaces and bedrooms available in the hotel. Responsible for the full sales cycle, from client enquiry, negotiating, contracting, up selling, function sheet to delivery of the event. In charge of the post event billing, follow up and rebooking. Maintain company procedures relating to credit, health and safety and provide all relevant departments with the necessary information to deliver excellent customer service. Assist the Sales Manager to promote the Hilton Diagonal Mar. | |
Sector: Hotel and restaurants |
Since 2007: Hilton Barcelona |
Groups and Events Coordinator
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Groups and Events Coordinator Organise the events in the Hitlon Barcelona Responde to the guest enquiries Make Yield analisis to give a better price to the guest Negociate with the client Organise show round in the hotel Prepare the contract and the payment condition check the deposit payment Organise the events Organise oll the information Prepare the fonction for the different department Receive the client Close the event with an Exit interview Close the account and send the Envoice | |
Sector: Hotel and restaurants |
Hilton Diagonal Mar |
Sector: Tourism |
2007 - 2008 : HILTON Barcelona |
COnference and Event Coordinator
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Ensure the groups and events request and organize the events. Handle enquiries or provisional booking and send a good proposal in 24:00 to the client. Match the client requirement and the profitable term for the client. Arrange show round s of the hotel. Apply up selling techniques to generate incremental revenue. Ensure to maximize the revenue per each enquiry. Prepare and issue written confirmation contract and deposit requirements of booking with the customer agreements. Issue the function file when the event is confirmed and ensures all correspondence from the client regarding the event is filled. Follow up of groups request, option date, chase deposit, and make the function. | |
Sector: Hotel and restaurants |
Forum where Marion FERNANDEZ registered | All messages |
Interests |
Basket-ball, sport, travel I want to go to work in australia, like in the new Hilton Sydney in the sales department. |