Lynda Ferradji

Quality team:
- daily controls to improve quality of estimates on stock market equities,
- answer to clients'/consultants' questions about estimates,
- help agents responsible of data entry.


Method team:
- define working process by understanding different brokers' methodologies,
- detect specific methodologies by sector/ geographical area,
- write user guides (for operators, consultants, etc)and update them depending on new versions,
- train french and indian agents to better understand financial concepts and improve our quality,
- train new consultants to better understand our work and make client contact easier,
- suggest ideas to improve the working tools.

Sector: Finance