PROGRAM / PROJECT LEAD - SERVICE ACCOUNT MANAGEMENT – CUSTOMER CARE
TELECOMMUNICATION – MOBILE DEVICES - TOIP/VOIP – CONTACT CENTER – HOSTED SOLUTIONS
FIELDS OF COMPETENCES
MANAGEMENT & CUSTOMER RELATIONSHIP
Key accounts, Service, International, Managed Services
PROJECT
Call Center, Telecommunication, Software
13 contacts
Laurent COUSIN
GLOBAL SERVICE ACCOUNT MANAGER - PROGRAM/PROJECT DIRECTOR
Ile De France - France
| English | French |
Schools attended |
Université Marne La Vallee (Master Management et Ingénierie Economique) |
Since 2006: MOTOROLA |
EMEA Transformation Enablement Manager, CORPORATE - Global Service Account Manager, MOBILE DEVICE
| |
Sector: High Tech |
2005 - 2006 : NEXTIRAONE |
PROJECT DIRECTOR - MANAGED SERVICES ACCOUNT MANAGER
| |
Sector: High Tech |
2002 - 2004 : AVAYA |
GLOBAL SERVICES MANAGER EMEA
| |
Sector: High Tech |
1997 - 2001 : LUCENT / AVAYA |
PROGRAM/PROJECT MANAGER
| |
Sector: High Tech |
1995 - 1997 : VICORP |
PROJECT MANAGER
| |
Sector: Software publishers |
1991 - 1995 : EDS – GFI - Paris |
ANALYST & SOFTWARE ENGINEER
| |
Sector: Computer services |
1990 - 1991 : National Military Service |
Computer Ingineer
| |
Sector: Engineering - Projects |
1989 - 1990 : M.P.I.O. |
Software Engineer
| |
Sector: Computer services |