Kin Man TSE

PSD Manager assistant [2008]
Broadband Access and Datacom Team Leader [2007]
• Followed the department activity & enforce tasks directions of management
• Assisted in the team quality management based on ITIL, followed tickets KPI and enforced SLAs
• Continually sought opportunities to increase customer satisfaction & to deepen relationships
• Building up the technical capability of Access team
• Led technical teams to support customers on the products of DSLAM, Datacom and related Network Management Systems
• Replaced FLM manager during vacancy for the billing, technical management & contract enforcement of sub-contractors
• Managed partners during DSLAM implementation

Support & technical assistance to operators providing Triple Play service
• Prepared and gave training to customers
• Installed and configured Huawei products, participated to operations
• Set up test bed, followed customer products validation & CPE interoperability tests
• Performed system integration & assess quality installation for NMS
• Conduct on-demand system and network performance analysis/verification & interface testing
• Provided technical expertise to the sales, marketing, deployment & quality installation teams
• Broadband Access expert level 3: xDSL,FTTx,GPON;Solaris,Veritas,Sybase,NMS;VoIP,

Video,Internet

Sector: Telecom - Internet Products and Services

<Technical view>
- Engineering, deployment and maintenance of products Broadband (xDSL,DSLAM,BRAS) & device management platform (NMS)
- Leading upgrade operations & providing technical assistance to customers
- Set up of pre-sales testbeds

<Team & quality view>
- Enforcement of company processes
- Product expertise and author of some technical cases

<Communication view>
- Communication interface with customers
- Communication interface with marketing, sales and implementation department for customer needs & issues

<Other view>
- Follow & check up of partners billing
- Training of new support engineers
- Improvement of partner technical level & efficiency
- Implementation manager for NEUF commissioning (June 2004-August 2004), then technical assistance (Sep 2004-May 2005)

Sector: Telecom - Internet Products and Services

Pre-sales, design and implementation of Network solutions for large networks (ministries, oil&gas and army)
- Participated in proposals to competitive bidding on telecoms networks projects for international and for France (MAN of 9300 IP nodes, 5000 telephones).
- Provided technical support & assistance for a pipe-line telecom network project.

Pre-sales, design and implementation of Management solutions for large networks
- Wrote proposal to a call for tender for French Army on the state of art of Network Management Tools
- Installed and upgraded network administration platforms for bank, ministries & chemicals company

Telecommunication engineering : Data & voice network design
- Optical fiber,VSAT,INMARSAT,SDH,Multiplexer,PBX; VoIP, video

Training and validation
- Provided training to the customers on administration platform software
- Set-up testbeds

Technical expertise in HP, Cisco, Nortel, Mitel, Solaris Cluster, HP-UX, Windows, IP, MPLS, VOIP, TOIP, video

Sector: Telecom - Internet Products and Services

In charge of the corporate and business networks for the French subsidiary and second-level support for the subsidiaries

- Supervised 2 technicians for network maintenance & cabling, developed and applied security policy
- Provided second level technical support on networks to UK and Germany subsidiaries
- Set up test beds and implemented secured network solutions architectures
- Deployment of a Webcasting / Streaming video application based on DSL/VPN/NAT
- Assisted Peaktime System Manager in the maintenance of computers and servers park

Technical expertise in Checkpoint,Cisco/Marconi products; QoS,Ethereal; ATM/IP/MPLS; Windows,Linux,HP-UX,Aix

Sector: Audiovisual and Radio

In charge of the integration of Prepaid Recharging Systems for GSM operators

- Installed & upgraded prepaid recharging system at Guangzhou, China
- Provided assistance to the overall project leader, including the scheduling & procurement for sites located in Shanghai, Beijing, Guangzhou.
- Upgraded the existing prepaid recharging system in Warsaw, Poland.
- Provided training to the product manager and to new technical project managers.
- Provided before-sales and customer service support.

Technical expertise in Informix, Sinix, Ferma products

Sector: Telecom - Internet Products and Services

• Assisted the project manager in all management activities (financial, planning and contracting aspects).
• Studied return-on-investment issues.
• Drafted request-for-information and call-for-tender documents.
• Analyzed all tenderers proposals and management report.
• Tender call on the project “Hypervisor and the supervision of digital TV / Telephony / Internet services”.
• Tender call on the project “Hypervisor and the supervision of Internet services”.
• Programmed a trouble ticketing tool to report issues related to the suppliers.

Sector: Telecom Operators