Kamel Haddar

Business Consultant – Energy & Utilities
For a leading French utilities company:
- Analyzed and recommended IS and organizational solutions to integrate regulatory constraints (New offers, new tariffs, etc.)
- Re-designed CRM, billing and business intelligence business processes (sales, debt recovery, etc.)
- Assessed call centre outsourcing opportunities in order to improve productivity and reduce client acquisition cost
- Optimized call center processes by implementing Six Sigma methodology: average customer journey time reduced by 30%
- Defined and implemented the client’s CRM transformation program: back-office outsourcing, customer journey overhaul
- Integrated a new offer (natural gas) into the client’s product portfolio (end to end from sales to IS upgrades)
- Key deliverables: IS & Organization roadmaps, processes, business case, specifications

For a leading European oil major:
- Benchmarked and recommended financial consolidation tools for all major worldwide subsidiaries
- Coordinated workshops with IS and financial managers to define functional requirements and select the tools
- Prioritized the business needs of the marketing department by calculating the ROI of each requirement
- Key deliverables: Benchmark, tool recommendation, specifications, ROI analysis

Sector: Consulting and Services