Julien ROCHER

• Achieved set targets of revenue for UK & International hotels
• Negotiated Group Contracts (Tour Series and Ad Hoc) to be sent to clients
• Handled all group enquiries and load them in ASA (ACCOR Sales Application)
• Supported Sales Manager in 20-30 key accounts through day to day sales activities
• Developed and targeted business on priority hotels with focus on France, Germany and Belgium
• Assisting with coordinating and attending Travel Trade Fair & other Shows

Sector: Hotel and restaurants

Shop Manager (Temporary Contract)
· Developed and implemented a training programme for two boutique assistants, providing high-levels of customer service at all times
· Handled cash reconciliation and monitored stock levels
· Maintained product displays, ensuring a fresh presentation at all times
· Assisted with processing of telephone mail orders
· Reported on customer feedback and worked closely with the production team
· Contacted hotels, restaurants and catering companies promoting brand and products

Sector: Retail

Front Office Team Leader
· Managed team of 4 receptionists during shifts, prepared shift handover and checked guests in and out
· Handled cash reconciliation, billing control and dealt with petty cash flow
· Recorded guest reservations, allocated rooms and controlled VIP arrivals
· Ensured all guest’s needs were met and resolved customer complaints

Sector: Hotel and restaurants

International Operations Consultant / Shipping Administrator
(First private Spanish investor in Algeria in the steel, metallurgical and railway sectors)
· Assisted the Documentation and Traffic Manager
· Coordinated shipping of products, handling standard traffic and shipping documentation and administered international delivery procedures
· Issued letters of credit, commercial invoices and letters of commitment for dangerous products, including loading instructions
· Prepared contracts of carriage with a Maritime and Transit company
· Produced Declarations of Export and Certificates of Origin for Chamber of Commerce
· Various other administrative procedures relating to shipping protocols

Sector: Import - Export