Jonathan Sabah

FNAC, number one distributor of entertainment tickets in France, offers a selection of more than 6,000 cultural events and a total of almost 50,000 individual performances a year. The Billetel software solution is installed in all 350 FNAC ticket offices in France, Belgium and Switzerland, and also controls the company’s direct sales via the Web and by telephone. Billetel is also the solution used by the Carrefour and Geant hypermarkets.
The feature-rich Billetel information system is behind the sale of over 12 million tickets per year.

Among other tasks, assured the Quality of Service on a JAVA application with a very high visibility and high availability (ticketing software used in over 600 stores in France, Switzerland and Belgium) in the entertainment ticketing industry:
Projects:
• documenting of Standard Operating Procedures & Manuals (credit card fraud detection, ticket office installation guide),
• assisting project managers in project planning, scheduling and communications (move of headquarters),
• interconnection of Billetel ticketing network with SYSTEME U hypermarket central network.

Regular tasks:
• verification and drafting of the modus operandi prior to the deployment of software upgrades,
• planning and deployment of updates/patches,
• management of the hosting partners,
• crisis management, incidents solving and communication to the partners/users,
• management of a ticket office life cycle (from purchase of the equipments to installation and maintenance).

Sector: Telecom - Internet Products and Services

SynerTrade is the Europe’s leading provider of Purchasing Software and Consulting, providing solutions and expertise that fully empower purchasing. Based on three objectives – rapidly increase the companies margins and competitiveness, enhance the performance of the purchasing function and manage the purchasing function.

Managed the releases of the web platform SynerTools, planning of the release dates with the customers (about 30 covering all time zones) and communicating with their technical departments when necessary. Main contact for premium customers in addition to the Support Team.
Projects:
• addition of new languages on the platform (Japanese, Chinese, Hungarian, Turkish, …): selection of an interpreter, creation of a glossary, planning of the delivery date,
• migrating customer’s platform from shared to private servers (several gigabytes of data),
• security audits with recognized professionals.

Regular tasks:
• update of the SynerTools User's Guide (French & English) after each software release,
• co-ordinate support requests from customers to the appropriate department,
• corrective actions,
• detailed redefinition of technical problems for the development team,
• customer care.

Sector: Multimedia - Internet

The Kansas State University Atomic, Molecular, and Optical Physics (AMO) program is one of the largest in the country and ranked among the elite programs in atomic physics by US News and World Report. The faculty is funded by grants from the Department of Energy, the National Science Foundation, the Office of Naval Research and the Research Corporation.

After the completion of two instrumentation programs coded with LabVIEW 6.1, the User Manuals were written and the final users were trained to use and maintain the applications.
Projects:
• Digital Input/Output board controlling program, generating variable length pulses (down to the tenth of nanoseconds),
• communication device for high voltage power supplies over the CAN bus.

Sector: Teaching - Research