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2004 (Oct)-2006 (May) Officer in various IBM departments: General Switch-board operation: Calls from IBM employees and clients; Call transfer, response to general customer requests & complaints management.
Update of Department database; Daily tasks (Newsletters, Log It, D2W); Hotline officer: Hardware and software incidents; Liaison between clients and technicians; Incident creation; Informing clients on the details of their file; IT Hardware Eligibility Department (Thinkpad, PC, spare parts): Warranty check following an intervention request; Update of international warranty database