Jean-Philippe RIVES

Supply chain and Customer Service Manager

- Conception and developing a strategic procurement management overlapping 10 main advertising displays, 35 suppliers, 700 various products.
- Purchasing responsibility for approx. € 3 Mio.
- Lead sourcing and negotiating strategies for key spend areas to achieve short- and long term saving targets (5% win on gross margin).
- Project Leader on cross-functional projects with focus on cost and sustainability.
- Introduction of a “preferred supplier list” which made it possible to reduce the active suppliers by thirty percent in one year.
- Able to minimize total supply chain cost, maximize supply chain effectiveness including conforming to established quality standards.
- Negotiating with key suppliers, benchmark and make or buy decisions.
- Contract Management for all investment goods related to advertising displays.
- Raise the professional level of the Supply and Customer Service department with personal changes (4 people team).
- Piloting of 280 instore advertising campaigns in a year (flaps on trolleys, shelf displays, video screens, floor sticker, advertising with mobile phones).
- Conception and implementation of key performance indicators and member of the company strategic comitee

Sector: Communication and Media

Supply Chain Coordination Manager

- Purchase bill orders coordination with 6 Regions (100 orders every month).
- Procurement responsibility for approx. € 15 Mio, 30 000 products, 200 suppliers on all telecom equipments (3G, 2G, cables, wires, shelters, pylons, amplifiers, cards…).
- Project Leader on cross-functional projects with focus on cost and sustainability.
- Able to minimize total supply chain cost, maximize supply chain effectiveness including conforming to established quality standards.
- Raise the professional level of the Supply Chain Coordination department (3 people team).
- Conception and implementation of long term and mid teerm supply chain plans and supply chain indicators.
- Organization of monthly Supply chain comitees and coordination of 6 regions

Sector: Telecom Operators

Quality Coordination Manager

- Creation and implementation of customer complaints measure tools (approx. 12 000 complaits a day).
- Able to reduce number of Customer complaints by 5 percent in one year including conforming to established quality standards.
- Creation and implementation of new quality standards.
- Project Leader on cross-functional projects with focus on corrective and preventive customer satisfaction actions.
- Organization of monthly Quality Improvement committees

Sector: Audiovisual and Radio

Supply Chain Manager

- Conception and developing a strategic procurement management overlapping 500 suppliers all over the world, 3 000 various products.
- Conception and implementation of the ABC categorization on all products sold on TV shopping programs and short term, mid term and long term procurement plans.
- Procurement responsibility for approx. € 45 Mio.
- Project Leader on cross-functional projects with focus on cost and sustainability.
- Introduction of a “preferred supplier list” which made it possible to reduce the active suppliers by twenty five percent in three years.
- Able to minimize delivery breaks by 60% in two years, maximize supply chain effectiveness including conforming to established quality standards.
- Negotiating with key suppliers, benchmark and make or buy decisions.
- Contract Management for Logistics relationship with partners.
- Raise the professional level of the Supply Chain department with personal changes (4 people team).
- Conception and implementation of key performance indicators.
- Able to change Logistics partner and relocate a 10 000 sqare meters warehouse.

2001 - 2003 Quality Manager, TF1 Teleshopping (subsidiary of BOUYGUES)
- Definition, implementation quality products standards and procedures.
- Leader for corrective actions in the warehouse and in the customer service.
- Implementation of Supplier Evaluation and Assessment.
- Responsible for the products samples stock used for TV shows (300 products samples).
- Raise the professional level of the Quality department (2 people team).
- First job in a commanding position.

Sector: e-commerce and distance selling

Measure of Quality of Service Manager

- Creation and implementation of measure of quality of service (final customers’ behaviour simulations and internal customers simulation), measure tools, reportings and indicators.
- Animation of problem solving groups, creation and animation of quality tools trainings
- Carrying out of process audits (analysis, cartography, reenginering)

Sector: Telecom Operators

Quality Assurance Manager

- Definition and implementation of quality assurance system according to ISO standard.
- Obtaining of n°8991 ISO 9002 certificate in december 1997 issed by French Quality Assurance Association (AFAQ).
- National Service (Army headquarter) in Paris from February 1997 to November 1997

Sector: Engineering - Projects