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Jean-Marie Moës

Mentor

Esvres-sur-Indre - France

 HomeUnited StatesJean-Marie Moës

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a person who provides expertise to less experienced individuals in order to help them enhance their skills

MY CAREER OBJECTIVE
To maximize information technologies value by providing the best technical assistance solutions – ever.

PROFILE
I am an individual who has, through extensive experience, success, work-ethic, education and skill created the ideal candidate for a position of Technical Support Management.
High energy – Results focused with 18 years experience, I have developed a talent for finding creative solutions; managing teams of innovative individuals; handling complex customer inquiries; delivering second to none computer support; liaising and communicating at all levels, both written and oral.

Schools attended

Université Lyon 3 Jean Moulin (IAE - Institut d'Administration des Entreprises)(Formation en alternance)

Since 2006: Lightning Maths

Owner
Why “Lightning Maths”, will you ask? Because I was indeed
struck by mathematics almost a third of a century ago,
almost a lifetime love affair…

In 2006, while searching for a business to create, a course
on how to build a successful Internet-based venture led me
to the discovery of the works of a 19th century West Point
professor named Charles Davies, whose arithmetic method
was used at the time by millions of Americans.

Further developments led me to the creation of
http://www.daviesdailies.com, an up and coming math
mentoring community. This site is dedicated to providing
news and information on the way people use maths on a
daily basis in a fun and sometimes useful manner, and cover
the topics of essential math skills, arithmetic tips, unexpected
math uses and helpful math tools. The audience will consist
of any and all human being who has demonstrated even a
remotely vague interest in grooming his math skills.
Sector: Publishing - Printing

1998 - 2006 : Centre National Pédagogique

Teacher - IT Supervisor
• The training centre of the Maisons Familiales Rurales schools.
Trained more than 300 teachers into the use of distance learning
technologies. - Created their mixed Windows XP – Mac OS X
network from scratch.
Sector: Universities and higher education institutions

1997 - 1998 : Sagem

Technical Support Engineer
• The second largest French telecommunications group.
Responsible for answering pre and post sale inquiries
from a portfolio of 20 corporate customers. Tested pending
video-conferencing products and contributed potential
workarounds on ISDN-based products.
Sector: Telecom - Internet Products and Services

1996 - 1997 : Maison Familiale Rurale

Teacher, Work-based Learning Program
• A school which works on the environment training and development.
Successfully led 10 long-term unemployed young adults through
a six-months long curriculum, alternating non formal education
and internship.
Sector: Professional training

1995 - 1996 : Bossard Consultants

Technical Support Engineer
• A corporate consulting practice, now Ernst & Young Consulting.
Provided 2nd and 3rd level assistance in order to “walk the customers
through” the solution and offer a trouble-free Apple Mac environment
to over 600 consultants.
Sector: Organization and Strategy

1994 - 1995 : Agaps

IS&T Manager
• A finance consulting organization servicing medical practitioners.
Integrated the Windows PC network into the existing Unix-based
accounting system, enabling clerical staff to cut in half their
reporting time.
Sector: Certified Public Accounting

1992 - 1993 : TNA

Co-creator
• A software startup that developed network agents.
Company co-founder: managed beta testing of our software.
Negotiated partnerships in California and France.
Sector: Software publishers

1989 - 1992 : Apple Learning Lab

Technical Support Specialist
• Apple Computer Europe's training and development centre.
Managed all support functions to ease tenfold growth in two years.
Sector: Computer Equipment & Peripherals

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