a person who provides expertise to less experienced individuals in order to help them enhance their skills
MY CAREER OBJECTIVE
To maximize information technologies value by providing the best technical assistance solutions – ever.
PROFILE
I am an individual who has, through extensive experience, success, work-ethic, education and skill created the ideal candidate for a position of Technical Support Management.
High energy – Results focused with 18 years experience, I have developed a talent for finding creative solutions; managing teams of innovative individuals; handling complex customer inquiries; delivering second to none computer support; liaising and communicating at all levels, both written and oral.
Jean-Marie Moës
Mentor
Esvres-sur-Indre - France
| English | French |
Schools attended |
Université Lyon 3 Jean Moulin (IAE - Institut d'Administration des Entreprises)(Formation en alternance) |
Since 2006: Lightning Maths |
Owner
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Why “Lightning Maths”, will you ask? Because I was indeed struck by mathematics almost a third of a century ago, almost a lifetime love affair… In 2006, while searching for a business to create, a course on how to build a successful Internet-based venture led me to the discovery of the works of a 19th century West Point professor named Charles Davies, whose arithmetic method was used at the time by millions of Americans. Further developments led me to the creation of http://www.daviesdailies.com, an up and coming math mentoring community. This site is dedicated to providing news and information on the way people use maths on a daily basis in a fun and sometimes useful manner, and cover the topics of essential math skills, arithmetic tips, unexpected math uses and helpful math tools. The audience will consist of any and all human being who has demonstrated even a remotely vague interest in grooming his math skills. | |
Sector: Publishing - Printing |
1998 - 2006 : Centre National Pédagogique |
Teacher - IT Supervisor
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• The training centre of the Maisons Familiales Rurales schools. Trained more than 300 teachers into the use of distance learning technologies. - Created their mixed Windows XP – Mac OS X network from scratch. | |
Sector: Universities and higher education institutions |
1997 - 1998 : Sagem |
Technical Support Engineer
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• The second largest French telecommunications group. Responsible for answering pre and post sale inquiries from a portfolio of 20 corporate customers. Tested pending video-conferencing products and contributed potential workarounds on ISDN-based products. | |
Sector: Telecom - Internet Products and Services |
1996 - 1997 : Maison Familiale Rurale |
Teacher, Work-based Learning Program
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• A school which works on the environment training and development. Successfully led 10 long-term unemployed young adults through a six-months long curriculum, alternating non formal education and internship. | |
Sector: Professional training |
1995 - 1996 : Bossard Consultants |
Technical Support Engineer
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• A corporate consulting practice, now Ernst & Young Consulting. Provided 2nd and 3rd level assistance in order to “walk the customers through” the solution and offer a trouble-free Apple Mac environment to over 600 consultants. | |
Sector: Organization and Strategy |
1994 - 1995 : Agaps |
IS&T Manager
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• A finance consulting organization servicing medical practitioners. Integrated the Windows PC network into the existing Unix-based accounting system, enabling clerical staff to cut in half their reporting time. | |
Sector: Certified Public Accounting |
1992 - 1993 : TNA |
Co-creator
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• A software startup that developed network agents. Company co-founder: managed beta testing of our software. Negotiated partnerships in California and France. | |
Sector: Software publishers |
1989 - 1992 : Apple Learning Lab |
Technical Support Specialist
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• Apple Computer Europe's training and development centre. Managed all support functions to ease tenfold growth in two years. | |
Sector: Computer Equipment & Peripherals |
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